SERVPRO of East Charlotte

One of the units in our building had a fire, and our unit below had extensive water damage. SERVPRO came right out and assessed the damage. Not only did they repair the damage, but Dan Burk and his team went above and beyond to ensure our unit was repaired and everything was working and to our satisfaction. We would highly recommend SERVPRO and Dan Burk's team. If I ever need repairs again, I know who to call to get the job done.

While they were very quick to respond and come out to our house to initially assess some mold on our bathroom ceiling, the rest of our experience was very disjointed and not smooth or timely. We were visited on a Thursday and were told we'd have a quote the very next day. It did not come through until the following week. As a side note, it was ~$1,000 for them to demo about 25 square feet of ceiling and clean up. We needed to get it done, but in hindsight it was not worth the price. Anyway, once we figured out the details and agreed to the quote, we scheduled a tear down of the affected ceiling by the mitigation team and were told that we'd be contacted immediately by the reconstruction group. It wasn't until the mitigation team was actually on site that I learned the reconstruction team wouldn't even be notified until they were finished removing the ceiling. Upon learning this, I was unable to get in to contact with our initial assessor via text or phone call, and when he did call me back, did not address my concerns about being misled about the Servpro process. I had to call the 24/7 line to get someone to speak to me, where I learned that even though reconstruction would be given the job to put new ceiling back up, it would just be in the queue and they were very busy so it would be multiple days (with a hole in our ceiling bathroom!) before they would even get out to our house to assess and give us a quote. We had to find a local contact through a coworker to come in the next day and get the job done. Overall, we won't be utilizing Servpro again. Separating the groups who demo and rebuild, and on top of that, not scheduling the work to be done on the same day, really put us in a bad spot with a chunk of our ceiling missing in the summertime.

I ran here to say Tyler has been a great communicator about the small patch work being done and to thank Tyler for trying to ensure the job is done to satisfaction. We also appreciate your willingness to "make it right" if we are dissatisfied and will certainly let you know if there are any issues.

I had visits from both DaQuan and Justin from Serve Pro. Both specialists were were extremely knowledgeable and personable. They were both prompt and good with communication (call back quickly and show up on time). They came to our home and did a thorough investigation of the issues. I highly recommend them and will call them again.

Orlando and the team were amazing! Responded to our emergency service request fast and the completed work looked phenomenal! Loved the before and after pictures sent!

Jose and his team did a great job with the water leak we were dealing with last week. It was 11PM when we realized what was happening. I felt guilty calling Alex so late, but she took the call and the team mobilized quick quicker than I could have expected. Communication was constant, the work was done wellX and the technicians were polite and respectful of our space.

In my 30+ years in the insurance industry Servpro has always been top rated in service. Thank you for all you do to take care of my clients.