Window World of Richmond

My experience with Daniela was awesome. I would not ask for anyone else she took care of me. Her team was absolutely wonderful. She made sure everything was good things that she seen that wasn’t right she got right. My windows are fabulous. The team was awesome.

I had 4 window company’s come out out to my location to quote 23 new windows. Anderson came in at $76k discounted down to $56k, Champion came in at $88k and discounted down to $38k, Home Genius came out $35k discounted down to $28k, and lastly Window world came out at $17k. The first 3 company’s that came took 1-2 hours walking around my house BS’ing. Window world was in and out in 30 min. The other retailers had issues when you would said no, then would provide an instant discount in hope that you agree to the insane quote…. Don’t fall for that crap Window worlds sales employee was professional and did not BS me. Went to all the windows and came back with a mouth dropping quote. I’ve had people tell me O window world is crap, this and that. I have had an absolutely 0 issues with them and the install was professional and was a good install. Very happy with my experience and the new windows look stunning and bring out the curb appeal much better then the 30 year old builder grade windows. Window world even wrapped all of my wood trim in vinyl to prefect any damage and to protect my asset for many more years. All in all I cannot recommend window world enough, I wish I skipped the BULL and called window world first. I 100% do business with them again, this time for siding! I live in a HOA community and they provided me a nice print out of my plans to provide the office for approval, other company’s refused to do this when asked in quote appointment.

I am so pleased w/Tyler and his easy going professionalism. My job was the sliding glass door installation & replacement & it looks amazing. He kept me informed w/all the info throughout the job and couldn't be kinder. I plan on referring him to all my friends who've been looking to renovate this time of year. Thank you Window World for sending Tyler my way!!

Great job from the initial contact with the sales team, presentation, pricing, scheduling and the install. I highly recommend Window World and will be ordering another 4 windows in the near future.

We had our whole house windows installed by Window World a couple of years ago. The windows are great however their local customer service is abhorrent! Recently, while washing the windows one of our windows got stuck and we couldn’t get it closed. I called and requested emergency service as it was supposed to rain the following day. No one showed up or called and because we were going out of town & needed to have the window closed, we had to hire our handyman to come help with the window. Then we couldn’t get the screen back in. I called 3 more times to no avail. Someone was sent out after numerous calls to fix the screen and he had to take the window out to get the screen back in! I finally called the headquarters in NC to explain the predicament and finally got a return call, however I wasn’t available & Tiffany left a VM to return a call to her. I have called no less than 8 times trying to reach her. Today, when I called to ask to speak with her, I was again told she was unavailable. I asked to be put on hold until she was available. I was then told they were just an answering service and they couldn’t transfer. So she is either not receiving the messages or simply ignoring them. In any case this is nothing less than poor customer service. Like I said, the windows are great but between the trash/metal they left everywhere in our yard after the installation of the windows and this recent fiasco, I would not recommend this (Richmond, Va) Window World to anyone….pay the extra $$ and go to a company which backs their product/service and has good customer service!

Great experience working with Paul on quoting, measurements and sale. Excellent recommendation for black windows, competitive pricing. Raul and the Installer team were very professional, and courteous. Very pleased with our new windows and would highly recommend Window World to anyone. Paul has already received a few leads from me and will be getting more.

We had 13 windows and 2 entryway doors replaced and we are more than pleased. The team worked very well together and were quite fast. They were very respectful of the property and cleaned up 100%. We love the look and operation of the new windows and doors and are confident that they will be much more efficient than our old vintage 1986 stuff. It hasn’t even been 24 hours yet, but we are hopeful for many, many years of great service.