Morgan Buick GMC Shreveport, INC.

I had a great experience and was truly impressed and grateful for Mr. Kittrell White . I am usually nervous about purchasing vehicles, he calmed my anxiety and explained a lot of things to me. I left feeling very relaxed and satisfied with my purchase. I wasn’t feeling pressured by any of the staff and that alone was exceptional for me.

I brought my new truck in for an oil change and to check for a water leak on 05/12/25 at 10:30 AM. The next day, I received a call at 5:17 PM from my service advisor informing me that my truck had been damaged while in their possession and would require body work at a collision center. I was told it wasn’t covered under warranty and that I’d have to pay out of pocket. I contacted management by email to express my concerns. I also posted in a Facebook group to get feedback from others, and in response, the service manager from this dealership left a sarcastic comment, claiming the damage was somehow my fault. Extremely unprofessional. They eventually agreed to repair the truck, which ended up going to two different body shops. Not once did they reach out with an update—I had to initiate every single call myself to find out what was going on. After being without a vehicle for well over an entire month, I went up there on 06/18/25 to retrieve my truck. At that time, they told me a trim piece was missing but had been reordered. It’s now been about three more weeks with no follow-up and no part. You would think a good dealership would cover the oil change as a courtesy after damaging a vehicle and leaving me without transportation for a month. No rental, no loaner, no compensation—just silence. And to make matters worse, not a single general manager stepped in or offered any assistance throughout the entire ordeal. I would not recommend their service department. The lack of communication, accountability, and basic customer service speaks volumes.

We had a 9:30AM appointment and arrived on time, but there was no one onsite to greet us when we pulled our vehicle into the service lane. When we went inside the service center waiting area there was a car salesman poring a cup of coffee- he didn’t greet us nor did he imply whether someone would be coming to assist us. I walked over to the cashier desk and found two children sitting behind the station. Eventually, someone appeared outside who was checking in a vehicle that pulled up minutes after we arrived. My son met the man outside to let him know of our appointment we’d schedule for an oil change and service. Our wait wasn’t unreasonable but there was no recap given to us about our vehicle explaining what was done or what was recommended. We found after checking out that an air filter was replaced. However, we weren’t told that a new air filter was needed. Our vehicle began leaking fluid and the check engine light came on a few hours following the service experience. Due to the poor customer service or I should say the lack of customer service I refuse to take my vehicle back to this place and end up being charged ridiculously for something that their service center caused. I would not recommend this dealership or service center to anyone.

Call to make an appointment to have my transmission looked and was told that I would need to drop it off and it would be a minimum of five days for diagnosis. I asked if I brought it in in a month or two months would it still have to wait five days and she said yes. How does that make sense? I’m pretty sure it only takes five minutes to put a code reader on it and maybe another five to drive it around the block. I’ve had nothing but issues with both dealerships. I would not recommend buying a GMC from the Shreveport of Bossier locations based on their service.

Had a very good experience with my recent purchase from Morgan GMC Shreveport on a pre-owned Yukon XL. Bart worked really hard for me and got done what I asked for. The actually purchase was effortless. I was in and out in about 30 minutes. I would Highly recommend if you are looking for a new or new to you ride, Reach out the Bart and let him go to work for you. You'll be glad you did. Thanks for your work Bart

Cowboy is AWESOME!!! Every question I had he answered.. I love my brand new 2025 Envista

Great sales experience. We traded in a vehicle and purchased another. The team was noting short of great. From dealing with all of my questions to making a fair offer on trade value and good pricing on the purchase they exceeded expectations. We will definitely do business with Morgan again.