Planet Fitness

This was my first time visiting this location. It is huge and states it is 24 hours open. The customer service is good. There is a wait for machines because this is a busy gym. There are no trash cans located by the door when walking out, which is inconvenient when leaving because I have to go in the opposite direction of the door to get to a trash can. Other than that, I recommend this location.

Filthy locker rooms that aren't cleaned regularly. Front office workers always on the phone not greeting members. No paper towel dispenses in bathrooms and handicap shower stall has broken hand held sprayer. It has been broken for months!!!! Needs new management or new facilities employees

Pequeño pero limpio y tiene las máquinas necesarias. Buena atención.

Not sure what happened to this gym. Used to be great: friendly, hard working staff, clean locker rooms and regular enforcement of gym rules, but over the last 60-90 days that is no longer the case. From what I can tell the Manager who was wonderful left and most of his conscientious staff went with him. Now when you walk in the door no one greets you, they have the scanning device out front and expect you to scan yourself in and if it doesn't work (which is usually the case), they act like you're asking for a kidney if you ask for assistance. Those working behind the desk are too busy with their nose in files and folders to even notice that you are there, let alone say hello or welcome you into the gym. The men's locker room is consistently a mess with toiler paper everywhere. Club members walk around the gym (free weights, machines and cardio) talking on their cell phones, usually on speaker phone, and/or listening to music/videos also on speaker phone the entire time they are working out. If this gym wasn't so close to my home I would stop going here, but it's just too convenient. They need to bring Gretchen in from the Peoria South Planet Fitness and whip this place into shape. So disappointing.

Trash on the floor, ripped up massage chairs. The cryo bed is out of service as well. And I don't think I saw the two staff members smile at all. There was a guy when I walked in who barely looked up when I scanned my phone. The girl that replaced him when he left had her face and her phone the entire time. No employees walked around once to vacuum call my wife anything down or check on the building. This is a total different vibe than the Planet Fitness in Peoria. I wish I could post pictures. This is between 11:30 and 1:00 on Sunday September 14th

To the Owner who replied: How about YOU get in touch with the Manager. By the way nothing has Changed see pictures below of this morning 7am Saturday July 13th, 2024 JUNE 24TH, 2024: I live in Glendale and this Phoenix location is my Home Gym. I travel to Los Angeles 2-3 times per month. As a result I visit many Planet Fitness locations in between Phienix and Los Angeles. It's sad to report that this Gym is by far the least kept up. The staff are always just loitering talking amongst themselves. The men's restrooms and showers are generally dirty and smelly. The equipment is not cared for and the water station has been inoperable for the last 5 days but it's regularly either turned off on purpose or needs replacing. I've been on the verge of calling the Health Department and each day I visit I'm much closer! It's truelly disappointing.

Went completely downhill. Bathrooms are absolutely disgusting, rarely keep papertowels stocked, toilet paper doesnt get refilled or cleaned. The answer cant be lack of female staff either because there are females working who aren’t regularly stocking or cleaning the bathrooms. You’ll see the same gross toilet paper on the floor from the previous day. They’re even using reusable cloths to wipe down machines that look disgusting. These are even being used in the bathrooms. This place lack cleanliness all around. No longer a clean gym to workout at. When PF sends member surveys on how they’re doing and you’re honest, nothing comes from it.