Anchorage Plumbing & Heating

Gio was great. We are having to handle a plumbing problem from out of state. He came out to do a big job and discovered that what we had originally thought needed to be done was really not the way to go. He was honest and really tried to save us money. He found and fixed the problem and did it in a timely manner. Nice guy, knowledgeable and trustworthy from what I could tell, dealing with him over the phone.

Little to no expertise to be found here, customer service is beyond terrible, no communication between technicians and scheduler. For example: - Broke the valve on our water main on a Friday afternoon, walked off the job and said "not my problem". - It took three technicians to diagnose a heating issue. All three diagnosed different problems and proposed different solutions, including an $8,000 boiler rebuild. Turns out it was a faulty thermostat that was replaced (by me) for $60. - Cancelled on the day of an appointment for a toilet install because they assumed our pipes were lead-oakum. When I told them that the pipes were copper Chris told me to "never call here again." You got it Chris!

Walk don't run. I have never dealt with a more terrible technician and owner of any company. Technician lied about taking picture before he started. Said he cleaned things I cleaned last week. I knew more about my furnace than the technician they sent out. Basic information. He put a tube back on wrong. He didn't know why a TACO pump was white instead of red. I told him and called him on it. He tried to show me pictures he said he took but they were from the guy before after saying he took pictures when he got there. He lied. I told him someone from his office was going to talk to me before leaving. Supposed Owner hung up on me. Police got called. It was ugly. Supposed owner came to my street but would not talk to me while the police were standing right there. Ask yourself why?

I had a water heater installed over a year ago and noticed the draining Spicket was blocked by the gas piping slightly and even though it was over a year past the install, they came out and fixed it for free.

Way overbid for four hours of work. Work was completed in an about an hour and the guy ended up damaging some of my tenant's art. When I called to complain I was accused of lying and nothing was offered in the way of an apology or compensation.

First time we used their service was for a simple issue, a zone valve replacement, which went well and we had no complaints. Second time, we lost running water to our house. They quickly sent someone out for diagnostics and charged us, ultimately stating that our well pump was not working and recommended a well company. That evaluation cost a few hundred dollars as I recall. I told them that our well was new and two years old. When I told a friend, a retired plumber, he said that he wanted to look at my set up. He very quickly proved them to be wrong by draining water from the water tank and proving that it refilled from the well pump. Within 20 minutes, he found out that our metal filtration device was clogged. We removed that and water flowed perfectly to the house. I called Anchorage Plumbing and Heating and they were apologetic and actually gave us a partial credit towards the installation of a new water device. We chose the Pentair Pentek Big Blue Filter. They installed it horizontally and told me to prop it up with a 2x2, as shown in my picture. I noticed that whenever I replaced the filter, the O-ring never seemed to fit. When I asked my friend, he said it was the wrong O-ring size and also said that it was installed incorrectly in a horizontal orientation. I brought the O-ring to Alaska Pure Water who confirmed that the O-ring was not the correct size, hence my battles with leaking, and that it had been installed incorrectly and that it was actually not functional in the horizontal orientation. They informed us that our water has not been correctly filtered as a result for the last 1-2 years. My friend helped me fix their installation and I bought a new O-ring that fits, and everything works fine now.

I’ve had this outfit come out many times now and I’ve always been thoroughly satisfied. Isaac specifically, who has come out multiple times, has always been very attentive and detail-oriented. Will continue to call on them for all plumbing and heating needs.