Trek Bicycle Alexandria South

I can’t say enough good things about this bike shop. I went in thinking I needed to buy a new stem for my bike, but instead they took the time to help me adjust my seat and fine-tune my fit. Now my bike feels perfect! Huge thanks to the team for their expertise and for making my ride so much more comfortable.

Sean did an excellent job quoting me repairs after a pretty nasty accident I had on my bike. Also, Ryan did an amazing job fixing up my bike and tuning it, it has never run this well! They’re really nice at the store, very friendly, and very competent. I’ll absolutely come here again next time my bike needs repair. Their prices are also fair 🙂

Ryan has been absolutely amazing to work with! He is extremely knowledgeable, attentive, and takes the time to ensure everything is explained clearly. His professionalism and friendly approach made the whole experience such a pleasure. Truly one of the best customer service experiences I’ve had—highly recommend asking for Ryan if you visit this store!

Javier at Trek Bicycle Alexandria South provided exceptional service. He was friendly and patient with me and my two kids, making sure they had the right size bikes and equipment. When I couldn’t fit my bike in the car, he went out of his way to deliver it to my home after finishing his full day at work. I’m extremely happy with the service and appreciate his kindness and dedication.

I recently had the pleasure of interacting with Ryan, the service manager at the Trek Bicycle Store in Alexandria South, and I must say, it was an exceptional experience from start to finish. From the moment I walked in, Ryan greeted me with genuine enthusiasm for helping me with my bicycle needs. His knowledge and expertise were immediately evident as he patiently listened to my concerns and provided insightful recommendations tailored to my specific requirements. What truly set Ryan apart was his unwavering dedication to ensuring customer satisfaction. He went above and beyond to address all of my questions, explaining each step of the repair process in detail and offering valuable tips for maintenance and care. His attention to detail and commitment to excellence were truly commendable, leaving me feeling confident that my bicycle was in capable hands. Moreover, Ryan's professionalism and friendly demeanor created a welcoming atmosphere that made the entire service experience enjoyable. He took the time to build rapport with me, fostering a sense of trust and reliability that is rare to find in today's fast-paced world. Thanks to Ryan's expertise and exceptional service, my bicycle now rides smoother than ever before, and I couldn't be happier with the results. I highly recommend Ryan and the Trek Bicycle Store in Alexandria South to anyone in need of top-notch service and unparalleled customer care. Ryan's dedication to excellence truly sets him apart as a service manager, and I look forward to returning for all of my future bicycle needs. - ACE

Huge shout-out to Ryan for helping me with my bike needs. Ryan helped me consider some options for a used/new bike. He then helped me service the non-trek used bike I ended up buying. When something unexpected came up with the service, he more than helped to make up for the issue. I'll continue to give this shop my business as result of my experience with Ryan. Very huge thank you for the tremendous help!!

Great store. I was in the market for a new bike. The one that I wanted was in this store and this is after shopping around for a while. What I like about this store is that they treat you like you are one of their own team. Very friendly and nice. The guys knew exactly what they were talking about very knowledgeable. Great atmosphere you could just have a great conversation with the team. They set my bike up and I was ready to go. I got the Trek Doma I think it is. I love this bike very big difference from my cannondale SI. I would recommend this store to anyone in market for a bike.