Pep Boys Auto Service & Tires

I always have a great experience here. They are never pushy. It’s very easy to make an appointment online and can pick out your tires. I bought 4 new tires this service. Jorge was great at drop off and Edwin was equally great at pick up. Bonus, last time my car needed an oil change and the dealer said I needed new tires. I brought my car here and they looked at the tires and let me know it wasn’t time. They aren’t trying to sell you things you don’t need. Waiting room is clean and nice. A very pleasant experience.

Went in for the manager special package (oil change, tire rotation, wiper blades). It took about 2.5 hours despite the scheduled appointment and there were some other minor inconveniences, but my main issue is that they didn't even rotate my tires. I had asked them to check out one of my tires as it was leaking air. On the inspection report, they noted that all tires were perfect and had psi to spec. As soon as I got my car back, the low pressure indicator was back on, saying it was the same exact tire, so they were never rotated or inspected at all. I can see that the wiper blades were installed at least but this makes me question if the oil change was even completed now. Overall the employees I talked to were very nice but the techs seem to take shortcuts and think customers won't notice.

Beware the employees try and scam you and tell you work you don't need to get done. Always get a 2nd opinion. 1st visit I asked them to diagnose a noise that was going on. They tried saying I needed to replace my alternator. No error codes or anything to support their claim. Took my car to a mechanic and they actually read me the error code stating it was a simple o2 sensor that needed to be fixed. Not the $750 that Pep Boys claimed needed to be done. 2nd visit - I asked them to fix and only fix a flat. 3 hours later they did a full inspection on my car. It took them 4 hours with an alleged appointment to give the diagnosis. They told me I needed to repair the valvstem and new tire sensor. I told them its an old car I don't need a tire sensor. They tried convincing me that they couldn't do so. Tried charging me 175. I told them for that price I could just buy a new tire. They tried convincing me a few more times and gave up. They did not fix the flat. I took it back to my normal mechanic and he fixed it in less than an hour. Don't give these people a dime they are straight lying to every customer.

Every shop I’ve been to, the communication has been the worst. Here, on the other hand, Jorge was fantastic. He communicates every single thing with me as well as the process. He’s even suggested/recommended some amazing things that would benefit me as well as be cost-efficient. I’d recommend finding Jorge. He’s the best. Great guy and is all about communication. Full transparency and honesty. Highly recommend.

BEWARE, THEY WILL OVERCHARGE YOU!! I recently went in to have my brakes checked. I made an appointment for 8am which is when they were set to open. At 8:10 doors were finally opened. I was finally greated around 8:30 . I was told the computer system was down , eventually helped at 9:30. I was told all my rotors and break pads needed replaced. I was given a total price but not shown the price breakdown until after i made my payment and received my receipt. Mind you this was due to computer issues. I gave 2 stars because im happy with break repair. However when I received my receipt the labor was lsited as $450. They clearly have a sign on the counter that says there hourly rate is $140. It took less than an hour to replace my breaks!! I can understand a little more but not more than 3 times!!! I do not recommend them as they seem to be overcharging clients.

Scam. Attempted to take advantage of female looking for help/info. Tried to quote my girlfriend $400+ to replace a HiD bulb and convince her it required intense work and eluded to other problems to try and charge more. Direct quotes from the techs and desk jockey - "these are really tricky and even the techs struggle to do HiD replacements…we’d need to remove the bumper… would require 1.3 hours of labor in addition to a $100+ bulb ASSUMING there’s no wiring issues" Lots of red flags. We ended up replacing the bulb with a $20 bulb we ordered online in ~15 min once we were home. Maybe we should give the technicians a lesson?

I recently had a very disappointing experience at Pep Boys while getting my oil change, and I feel compelled to share my frustration. I have been waiting for over two hours, and the lack of service is simply unacceptable. I expected a straightforward process, but it seems that the staff is either overwhelmed or not properly trained to handle basic services like an oil change. Communication has been poor; I haven't received any updates on the status of my vehicle, which only adds to my frustration. I cannot believe the level of service I have encountered here. I strongly advise against choosing Pep Boys for your automotive needs. There are many other places that value their customers and provide timely and efficient service. This experience has left me extremely dissatisfied, and I will not be returning. & THE BATHROOMS ARE SO DISGUSTING!!!!!