Public Storage

While initially off to a bumpy start with the 1-800 line, once I was able to make contact with the local property manager, Cathy, things improved significantly. She was responsive and helpful, and was able to quickly schedule a time for me to see the available spaces before committing to a lease, and answered all my questions. Cathy deserves 5 stars, I reduced by one only because of initial experience I had with the 1-800 line, and that they did not contact the local property manager as promised. The facility is good, solid construction, full fire protection, good security, and the location was perfect for me.

This facility is definitely one of the best ones out there. It is well maintained: clean and everything functions well. Cathy, who oversees the place, is well informed. She helped me navigate the process of renting a space from pricing to amount of space needs and everything else in between. With her assistance renting became a less complicated process especially when I was pressed for time at my first rental transaction. This facility plus its staff gets my high recommendation.

Miss Cathy showed me worth and high value as a Public Storage client. I will tell my family, friends and co-workers about how great this site Miss Cathy works at and her out-standing service she offers to us as clients. Dr. Thompson

Your belongings will likely be ok, but if you want to reach the customer service it will be 24 hours later. Also, beware there garage door is chronically having issues and our car was stuck for five hours. To me this warrants a substantial discount or refund, but was told the best they could do was $20. Facility was not the cleanest and the dollies are either broken or on the verge of collapsing.

Cathy was super professional. She is really friendly and helpful. A good customer service rare to find.

Do not store your things here! It is not safe. My unit was robbed! Lost thousands of dollars. Management did nothing. Before and after pictures. 3 suspects arrested.

I'll start by saying that the staff have never been the problem, and they are not to blame for this review... Over the past 3+ years my monthly rate has risen by over 50% and there's been nothing concerning my specific unit, the building itself, or it's features to warrant such a drastic increase. There have been ZERO upgrades. There is CONSTANTLY an elevator out of order, and usually it's the good one. The one that ISN'T 100yds away from the only entrance or flanked by narrow halls and annoying offset doglegs to make certain you scrape or dent your stuff. When I finally get to my unit, I constantly have to be alert for chunks of ceiling that could fall as the whole floor above me rots away. The roof of each unit is open, so the pieces have nothing to stop them, and new debris greets me every time I open the door. I'm not being petty, it will definitely collapse if it's not repaired soon, and it could be catastrophic. My petty gripes are the chains over the dumpsters, with the "no dumping" signs. For the price I'm paying I should be allowed to throw away the occasional piece of obsolete technology, artificial Christmas tree, or outdated cabinet. Also didn't care for the bathroom being closed for two months, just to remove the paper towels and replace them with a hand dryer. I'm sure corporate will blame it on inflation, but it'll be DOUBLE the price I initially AGREED to by next year, and the seemingly scheduled rises seem arbitrary in price and frankly a bit predatory when you think about it. If the wrong elevator breaks, it'd take a week to vacate the place. The pictures/video don't do the impending roof collapse justice. Not only is it structurally flawed, the ductwork has leaked enough biohazardous condensation to literally rot it away. Moving sucks, and these places are ALL overpriced, but you will NEVER get your money's worth here. Once again I want to reiterate that the staff at this location are pleasant enough and they do what they can, but this building should be gutted and repurposed ASAP. ****Update... Less than 12hrs after I posted this review, I was emailed that my rate would be reduced, per my request. Cute, but I never requested that. So, my take away is that they're quite responsive to negative feedback. Sorry though, too little, too late... Still not renewing, and the place is still a liability for any who enter. I COULD add a 3rd star, but nope... I don't want to be bought off, I wanted to never be RIPPED OFF in the first place. Do Better.