Batteries Plus

Placed an online order (after hours) for a new basic car key with a fob that was listed as in stock and specifically matching my vehicle. Got a call late the next day that the key wasn't in stock and would need to be transfered. I picked this location specifically because it was in stock, despite it being the farthest from my home. Reluctantly agreed to wait. When I was able to come out, the computer/system for programming needed updating midway through the process then crapped out and failed. Waited the next day for a call saying it was fixed which finally came through at 2pm telling me I would need to arrive before 4pm, apparently due to staffing, to have it done despite the store being open til 7pm. I had to wait until the next day (now, six days after when this should have been done) and the employee available was completely unaware of the situation and unsure if he could complete the process. He tried but also failed, now saying that the key I purchased was probably not correct for my car despite the website confirming it, something not even discussed as a potential issue the first time I came in. I took a refund, unwilling to come back again, completely disappointed. Second star was simply because everybody was nice enough about the situation. Never planning to use Batteries Plus again.

Terrible customer service. When I went in to return a battery that had failed after only 3 months, I was greeted with an attitude and given the run around on what the warranty period for the battery was. First told me it was 2 weeks, then it depended on if the battery was re sellable, THEN he told me 6 months. Told him that it wouldn’t take a charge, I tried 2 different battery chargers, he said they’d have to charge it on their charger to determine if it was refundable or not. Then to top it off he wasn’t able to find the transaction in their system so I had enough, grabbed the battery and left. I’ll take the $60 loss. Do yourself a favor, visit another location.

After 6 years, the replacement battery I bought here was showing its age. The replacement was taken care of quickly and easily. If you need a battery (watch, UPS unit, wheel chair, car, or anything else that uses batteries), this is the place to go.

TERRIBLE CUSTOMER SERVICE! SOMETHING HAS CHANGED HERE. DON'T BUY THEIR LIFETIME WATCH BATTERY REPLACEMENT. A couple of years or so ago, I purchased the lifetime battery replacement option. I've also had phone screen replacement at this location. I've always been satisfied as Ive brought my watches in a few times. Apparently, my phone number was input incorrectly so each time I've been in, they ask me if it's under another number and I politely have said no while also stating politely that I thought that had been fixed. It has never been an issue until today. Once again, i was asked if it could be under another number and I replied no, I thought that had been fixed. He was still able to find my name so no big deal. He then proceeds to tell me that my watch didn't match the model number and he could see some sort of override on my account each time I had been in. I told him that I don't have another watch and he basically insinuated that I was a liar. I went on to explain that it was the only Fossil watch I own amd it had been changed multiple times. He then asked if I wanted to pay for the battery to which I agreed to do but I was frustrated becauae it IS THE SAME WATCH THAT HAS BEEN REPLACED EVER SINCE PURCHASING the lifetime battery option. He proceeded to then take the battery out after all of this which really aggravated me after paying for lifetime replacement AND agreeing to pay for the battery! He refused to give district manager information and seemed to revel in agitating me any way he could. He took the battery out that I agreed to pay for since I had driven from the opposite end of town. I will be reporting to the BBB and Attorney General's office in the state of Ohio. This guy was looking to make someone's life difficult from the time I came in no matter how polite I was. Stay away from this place!

Needed a screen replacement for my phone & they quoted 1hr at noon (there were zero other customers) but, had it done in 30mins. Looks & works great now!

I came in for a car battery installation and the service I received was above and beyond and friendly to boot! Would definitely come back and recommend them to anyone. Thank you!

They always have what I need and are very helpful and friendly. Reasonable price.