GameStop

Went to the store on Sunday to do a cash trade in / sale and the experience in the store itself was not bad. The transaction went through without many hitches and they were able to take most of what I gave at reasonable prices. The issue started when the idea of applying the membership was brought up. I was advised that for no additional charge, if I applied the pro membership to the transaction, I would receive more money on the final total. I confirmed with the associate 2 more times that I would not be charged and that the person who's name was on the account (I applied my cousin's account as he shops at the store and I knew he had a membership) would not be charged. Both times, the associate confirmed no charges would be applied. The total I was supposed to be given, as confirmed by the associate, was $206.54. When I got my receipt, they charged me for a $25.00 membership, which brought my trade in down to $181.54. When I went back into the store, I was told that there was nothing that they could do, so I should call customer support and they should be able to take care of it. I called customer support that day (Sunday, 9/21) and was advised that I needed to call back the following day because no one was available to help with canceling memberships. So I called back Monday, 9/22, and the person I spoke with advised she would send an email to follow up with everything. It took a few hours, so after not receiving something I sent in a support ticket through their website. After receiving the email I found that they said they would not refund as it was for a purchase on a membership. I explained again what happened, and they then included Venmo (as this is how we received the money on Sunday) and stated that Venmo would follow up. As of now, 9/23, Venmo has still not followed up. I received a response to my support ticket and they advised to me the same thing; that they would not refund the money since it went to purchasing a membership. I explained to them, again, that I was told applying the membership would be at no charge. In my response email, I expressed frustration and stated that I feel as though I had been lied to by the associate just so they could make a sale and that the false advertisement of this was unacceptable. All they had to say in response was that they would take the information and give it to their internal department and that they appreciated the feedback. So there is no resolution from this, still. I then called the store back and spoke with the associate I dealt with. I explained to them what happened and that I still had no resolution abd how frustrated I am. I originally took in this gaming equipment to cover costs of $3K in emergency vet bills, so while it's only $25, I still need that $25 and I have been scammed out of my money. All I was told by this associate was that there was nothing they could do, they didn't know why the computer charged me for the membership because it shouldn't have, and that even if I spoke with a manager there was nothing that they could do. Very, very disappointing. All I wanted to do was earn some money to help save my pet's lift, and all I get in return is scammed and told "oh well".

My partner and I stopped in looking to purchase a pre-owned switch. Caleb was incredibly helpful and kind while we asked questions, and took the time to explain the promos they had that could benefit us. Thank you, Caleb and Nick!

Very helpful staff. Nick is so knowledgeable and kind! Great store. You can find almost anything there for any special interest around video games and anime. They have tons of different Pokemon items too.

Went in to get a game i wanted for a very good price. After a long wait at the register the attendant sees the stickers were ok the wrong cases. The sale price was for a different console. This made the price for the game on my console 3 times as much. Even though it was their mistake for posting the wrong price, they would not honor it.

Eric & Kait were very kind and helpful helping me find some retro N64 games today as well as getting me a discount! I'll definitely be back!

The staff is kind and helpful, and they stock the items you're looking for when you go into a place like GameStop. However, if you want to make a return, they demand that you present your ID to be scanned. I, personally, find that to be invasive and obstructive. If you're not sure whether the product you're buying is something you're going to keep, I'd encourage you to buy through someone else, like Video Games Headquarters.

Walked in and saw a PS5 game for 44.99 (Black Ops 6). Asked to purchase it and was told price is actually 69.99 and that it must be mis-labled (lable was correct name and console). Employee then prints a new tag for 69.99, sticks it over the old one and says: "sorry, this is now the price" and proceeds to stick it back on the shelf. No regard for the fact that this was their mistake or the fact that they just lost a sale and a customer. I understand the concept of being an hourly employee or not caring about the bottom dollar, but is this where customer service has gone now? Very disappointed. This is not the GameStop of the good ol' days.