Blue Compass RV Fort Worth

Stay clear of this place. Service…what service. These guys are joke. Took my rv in for warranty. Got it back with a busted out back window that they claimed was that way when it came in. It was missing parts that were supposedly replaced and fixed. Nothing had been done after leaving with them for an extended period. Inside refrigerator was supposed to be worked on, but the outdoor fridge was unbolted and left loose to bounce around. Inside fridge was still inoperable as was when taken in for the warranty. Pulled outdoor shower out and did not even bother to replace it. If I could give a negative rating I would.

I was in the area and had an issue with my RV AC units. Tim assured me they could put a tech on my unit when I arrived. Although Tim was busy with another customer when I arrived, Michael took over and got a service technician looking over my unit ASAP! Turns out there was a simple reset issue that self resolved. However, they spent a little time on my RV to make sure that was the fix. Because Michael said "we didn’t do anything" there was no charge and I was back on the road in 1.5 hours! Michael also told me how to avoid the rest issue I had experienced. I was very impressed with how quickly they got me going and everyone was very nice, professional and knowledgeable! I would recommend the Fort Worth Blue Compass location to anyone! Also turns out Michael is a "regional guy" and he took ownership of my problem as if it were a personal matter!

The level of my frustration with Blue Compass RV service department in Burleson, Texas cannot be expressed enough here. Management does not exist. Organization does not exist. Finding someone who cares about the customer, you will not find. I purchased my RV in October 2024 and brought it in on December 6 2024 to have all standard issues addressed and fixed. Today, November 10 2025, I picked up my RV hopefully for the last time after 11 months of pure battle. I have owned the RV for 13 months (339 days) and it has spent 6 months+ (188 days), off and on, in their parking lot for initial warranty repairs, repairs for problems and damage they caused in their attempt to make the repairs, and for their total lack of management, communication and organization. That’s 188 days it should have been protected in my barn at my house. I have logged over 40 phone calls, 7 trips to the dealer (1hr20min ea way ea trip) because the service promised in time was never completed. Each trip we planned we were told it would be ready. Each time it was not ready. I had to pick it up and return it each time we returned from a trip. Reasons given for not having completed the repairs were repeated over and over: waiting on authorization from manufacturer for parts or service, even though I was told no less than half a dozen times authorization takes only 48 hours, there were unattended to items, items omitted, items not fixed right (some addressed 4 times, many addressed 3 times), they replaced the whole microwave because a spring broke on the door and managed to put a large dent in the refrigerator door which then took 6 months to resolve. They had to get authorization, order, and replace the entry door twice because they cut the exterior paneling too short in their attempt to repair, turns out it was a minor adjustment to the striker plate all along. I have seen 5 service mangers come and go and each time my service record was forgotten, or lost, missing items on the list, still waiting for authorization, items not communicated to the next manager… I was told the manufacturer shut down for six weeks for inventory which I verified was not true. On my final trip to bring it back in for "completion", the week of October 6, I was told all remaining parts were in and it would only be a couple of days to complete. I brought it in and all was well. I called a week later because I had not heard from them and was told the parts weren’t in yet. I could go on, there is much more to tell and I am not fully vented, but I won’t. I would strongly encourage anyone to steer clear of this train wreck of a company.

My name is Martha, and Chandler, What is the sales person over at Blue, Compass RV lot, She has excellent. Customer Service answered all my questions. The whole team there is awesome. I am the proud owner of a zinger RV. They gave me such a great deal. I’m so excited. Thank you everyone. Thank you.

We had a wonderful experience at Blue Compass RV! I can’t rave enough about the entire staff. Everyone was so friendly, professional & knowledgeable. Our sweet sales lady, Kyleigh Hawkins, did an OUTSTANDING job for it being her first week and we were lucky enough to be her first buyers! She has the sweetest personality & is very outgoing. I highly recommend her and the entire staff! 10 out of 10! Thank you all, Ken & Wendi Mercer

I recently purchased my Alliance Paradigm 375 from Rob at Blue Compass RV in Dallas, and I couldn’t be happier with the entire experience. Even though we live in Florida, Rob Bromley made the process completely seamless from start to finish. His knowledge of the Paradigm line was impressive — he patiently answered all my questions, explained every feature in detail, and made sure I understood exactly how everything worked. Rob never pressured me, and I truly felt like he had my best interests in mind throughout the purchase. He also coordinated with Josiah Johnson to handle all of the transportation arrangements, which made getting the RV from Texas to Florida stress-free and effortless on my end. That level of service is hard to find. The 375 is a big investment, and Rob’s professionalism and attention to detail gave me complete confidence in my decision. Even after the sale, he followed up to ensure I was happy and that everything was working as expected. If you’re looking for an RV, I highly recommend Rob at Blue Compass RV in Dallas. He, along with Josiah’s help on logistics, made this a 5-star experience from hundreds of miles away. I’m thrilled with my Paradigm 375 and grateful to both of them for making it happen so smoothly.

I had an amazing experience at Blue Compass RV in Fort Worth, TX, all thanks to Chandler! From the moment I walked in, Chandler made the entire process smooth and enjoyable. He was incredibly knowledgeable, patient, and truly listened to what I was looking for in an RV. He took the time to answer all my questions and made sure I felt confident in my decision. The customer service was top-notch, and Chandler went above and beyond to ensure I got exactly what I needed. If you're in the market for an RV, I highly recommend reaching out to Chandler at Blue Compass RV. You won’t be disappointed!