Blue Raven Solar

I met with a Blue Raven Solar sales representative on 11/20/24. I was told I would get a solar system installed that would supply enough electricity to support my household. Instead of paying 500 a month for electricity, I will pay 400 a month for the solar panels. I was told they would be installed in January 2025. I was told my loan payment would stay the same as long as I put the money I get from the solar tax credit towards my loan at the end of the year. I have recently learned that I don't actually get any money back from the tax credit to put towards the loan. I was told my system would be energized a week to a week and a half after installation. My sales representative said he would explain everything and guide me every step of the way. Now he doesn't answer or return my calls. My system was installed 3/19/25. It is still not energized or turned on. Every time I was able to contact support in the last 5 months I was told a week to week and a half and my system will be energized. I also learned that I will be paying for my solar system AND electricity because my system will not produce enough electricity for my household. I am currently paying over $400 loan payments for the solar panels and paying $500 a month for electricity. My panels have been installed for 5 months already. I looked up the manufacturer's installation guidelines for the solar panels and BRS did not follow the manufacturer's guidelines for installation and that voids the warranty on my solar panels. I looked at the blueprints from BRS and they are not even installed correctly according to their own blueprints. The panels are supposed to be a minimum of 10 cm from the surface of the roof, they are not. There is supposed to be a minimum of 10 mm between panels for expansion, there is no gap. Panels are not properly supported. They are supposed to be supported with a minimum of 2 mounts on each side, I have multiple panels with one support on a side. Some panels are scratched and damaged. Jagged cuts on the skirtting. Sealant spilled on panels. On 7/30 I contacted BRS support regarding my issues with installation and they advised me to email quality control. I emailed quality control on 7/30. I called support 8/9 and they said wait the rest of the week and if I haven't heard back from quality control by the end of the week call back. On 8/14 I called support again and they contacted quality control and I was told I would have a response from quality control by the end of the day. I got an email later that day assuring me not to worry, everything is installed correctly, they will be sending a technician to add supports to the panels with 1 support on a side. I can clearly see that my solar panels are not properly installed and have voided warranties. I hope I can prevent this from happening to someone else that is willing to believe whatever a solar company tells them.

I cannot recommend Blue Raven Solar enough for anyone considering solar! From start to finish, the entire installation process was an absolute dream. The crew was incredibly respectful of our property, making sure to keep everything tidy and causing no disruption. They were also remarkably timely, showing up exactly when they said they would and completing the work with impressive speed. Beyond that, their efficiency was truly outstanding. They worked diligently and expertly, and you could tell they were a well-oiled machine. We're so incredibly grateful for their hard work and dedication in getting our solar panels up and running. It's such a relief to know we're now powered by the sun, and it's all thanks to their fantastic team!

Crews were very informational, made sure I was happy with the out-come of conduit positions which they ended up going above and beyond. Also sales rep checked in and was happy to help with any other questions I had. All in all had good experience and would recommend blue raven to people wanting solar.

Our sales experience with Blue Raven Solar was wonderful. Jaimeson was very informative and worked hard to assist us with system selection and finance options. After we signed the deal, things fell apart. We had our roof replaced in early November, but we could not get BRS to install the system until 12/21. The installation was fast and efficient, but then it took weeks to get the system inspected, and turned on. It was late January-early February before the system was up and generating energy. Now, the system doesn’t appear to be producing at the capacity we were promised, and we are trying to get a consumption meter installed to determine the problem. We were required to pay up front for the consumption meter and labor, but nearly 3 weeks later and BRS will not commit to an installation date. VERY UNFORTUNATE! They were sold to another company last year, so I’m not sure if the transition or other issues are causing the service issues.

Very happy with the entire process of the purchase and installation of my Blue Raven solar system. My first contact was with Ryan who explained how the system worked, how large of a system I would need to meet my goals, the cost, federal credits and financing options. I was impressed with the amount of work and research that was put into preparing the presentation for my system. He was available throughout the whole process and answered all my questions in a very timely manner. The installation crew was very courteous and professional and completed the installation in one day. All the people I talked with at the main office were very friendly and knowledgeable. Now I’m only waiting for final approval from my local energy provider so my system can be activated. I've lowered my rating from 5 stars to 2. Since the initial installation, it's been over 2 months and my system has still not been approved for connection. Blue Raven has attempted to get approval for my connection 3 times and all have been refused by my utility company because of improper paperwork and photo's. after several calls to Blue Raven, who keeps promising they will make it right, I'm still waiting to be connected. I'll wait until after they get me connected and see what they do to make it right for the months I could have been in operation before I give them my final rating. Solar system finally activated. I raised my rating to 4 stars. System is working great. I would have gave a five star rating except for all the issues I dealt with during the interconnection process. To be fair, part of the issue may have been the fault of my utility company but I still feel that responsibility to resolve the matter in a more timely matter fell on Blue Raven Solar.

The install seemed to go smoothly. We have yet to have a final inspection. The only company concern we had with the installation is a communication issue. We were informed that the crew would arrive between 7 and 9 AM. The first day they did not arrive til after 10. No call or message to let us know they would be late. The second time the crew came out we received the same message, arrival would be between 7 and 9 AM. They did not arrive til 4 PM. Just a courtesy heads up would have been appreciated. The crew was friendly and courteous. The other issue which was between the crew and the company was a week before the install there were some changes that were made in the panels and their configuration. The crew had not received the changes. We are trying to work out an issue with the irrigation system. After the install, I noticed the irrigation system was not operating. The breakers and been popped. I am not sure if the there is a connection between the two, but the proximity in time with the install and the malfunction of the irrigation system would seem to suggest there is.

The Blue Raven Solar installation team did a great job of installing my solar panels. They were fast, efficient, kept me informed at all times and were very polite and considerate. It was a great experience! Ryan has guided me through the entire Solar process and kept me updated on the next steps! He and the entire Blue Raven team have been great to work with. I’m very excited about going solar!