Five Star Auto Storage

This is a towing company, they aid people with break-downs, or they tow violaters parking at wrong spots. They have an army of towing trucks, all new, different sizes, very efficient. A violator pays $300 for a radius up to 5 or 6 miles. Wally Jo's shocked and owed!

If I could give this place zero stars, I absolutely would. From the moment I arrived, I was shocked and disappointed by what I saw. The entire facility was covered in political banners, flags, and signs supporting a specific political figure. It immediately created an uncomfortable and tense atmosphere, which is completely inappropriate for a business that is supposed to serve the general public in a fair and professional manner. No one should have to feel judged or unwelcome based on political beliefs when doing business somewhere. To make matters worse, the lady at the front window was extremely rude, dismissive, and unprofessional. She made no effort to be polite or helpful and acted as though I was a burden for simply asking questions. The overall tone and attitude from the staff were very disrespectful and made me feel completely unwelcome. What truly pushed this experience over the edge was how they handled my car. My vehicle was wrongfully towed even though it was properly registered under visitor parking. They refused to listen when I explained the situation and showed proof, and they would not release my car to me. The way they handled everything was unfair and completely unethical. It felt like they were targeting me for no reason, and to make things worse, I truly believe their behavior was racially motivated. Because of their unprofessionalism and lack of compassion, my grandmother had to drive over an hour away just to help me retrieve my car since it wasn’t in my name. This entire situation caused unnecessary stress, wasted time, and emotional distress. I would strongly advise anyone to avoid this place at all costs. They are unprofessional, biased, and clearly do not treat people equally.

To start with, my daughter did park in the wrong spot and the tow was her fault so that was not in question. However the lack of customer service, care, concern, disrespect, and attitude of the staff there was unacceptable. Our vehicle is not only from out of state but also out of the USA so this wasn’t the average situation to deal with. Being 2300 miles away they could have cared less to help solve the situation. The paperwork that they "required" was not available where we live. I had to ask our local insurance agent to come in after hours to help provide additional paperwork, which they denied because 2 pages was to difficult to put together and couldn’t figure it out. 4 attempts at sending documents that included a notary signature and 3 hours later we finally got the car. The staff was rude to say the least, could care less to help out, and would ignore my daughter when she was waiting to talk to them and when I asked to talk to the manager I was told they weren’t there. But then a manager just happens to walk out of the office an hour later?!? Completely unprofessional! I get that nobody likes dealing with their car being towed.I get that maybe having that job sucks, but treating people decently shouldn’t be that difficult. Especially when you know that the vehicle you are dealing with isn’t from the local area!

If I could give no stars I would. The lady at the window was unprofessional and rude and not very smart. My mom there truck was towed from an air bnb I was visiting for the weekend. My mother lives in California. She demanded my mother be present to get the car. After I explained that was impossible, she backed rudeand agitated and refused to further help me saying the only possible solution is for my mother to arrive in Houston from California to pick up the vehicle. After I spoke to an attorney, that was furthest from the truth. This was all resolved by printing a simple form from the TDLR reg site and getting it signed. When I presented the form to her she said I completed it wrong and to redo it. She gave me a form she had sitting next to her for me to fill out. So she had the form the whole time and knew that form was all that was needed but told me earlier that there was no other way other than inconveniencing my mother to fly down to Houston to get a car out. Knowingly participating in fraudulent scams to keep the vehicle and accumulate storage fees. This also lets me know that they have pulled this before on unsuspecting customers who fell victim to this scam. Lease be informed and don’t let this savage yard take advantage of you. I will be reporting them to the TDLR commission to complain. I pray this company is shut down or burned down.

⭐☆☆☆☆ "Disturbing Environment and Unprofessional Conduct" My experience retrieving my car from Five Star Storage was unpleasant and unsettling. After my vehicle was towed there, I arrived to find the facility covered in political banners and flags supporting a specific political figure. It created a tense, uncomfortable environment — completely inappropriate for a business serving the general public. Staff were short and unhelpful, adding stress to an already frustrating situation. Regardless of anyone’s personal views, customers shouldn’t have to walk into a storage lot that feels like a political rally. Businesses handling property and payments should be neutral, respectful, and professional. If you find your vehicle here, bring documentation, stay calm, and be prepared for an uncomfortable experience. This location does not reflect the standards of fairness or professionalism most Texans expect.

this is the only time i’ve ever left a review anywhere. The service was terrible. I can obviously understand how it can be a grueling job but the hispanic lady at the front is an absolute mess. She’s rude unprofessional and refused to provide clear answers. She gave an estimated 20 min wait (bc they parked a car right in front of ours that had to be moved) it’s 3am and almost 40 minutes later, after paying the $300+ to get the car and she is saying I can’t even run to the car to grab something, despite their sign out front saying if you leave your phone you can retrieve things from your car. She’s hiding in the back, not coming to the window and answering the phone like it’s not the same person.

I’m here to pickup my car and whoever this vehicle belongs to, they damaged your car. The gate hit your driver side back tire and the gate is stuck on your vehicle.