Big O Tires

We have been loyal customers here for years. They are always the best! They are courteous and kind and understanding. Great quality work. We love the warranties that they offer on their labor and their parts. I have to give a special shout out to Mike because he is absolutely incredible! Thank you guys for all you do.

These guys here take care of you for a reasonable price they get the job done right and they have good tires. this is my second vehicle at this location I've not had any issues here at all the times I have been here. They know what they are doing here. I got tires balance, rotation, a tire sensor. As well they took good care of me and was very informative about what needed to be fixed on my custom rims. If you ever have problems with your vehicle bring it here theses guys know what they are doing and they are honest. This is the smoothes my truck has ran on the road. I'll be coming back to this location for all my needs.

My elderly Father-in-law hit a curb and bent the wheel so my husband toke it to this store and asked if they could order a new wheel. Sean Harvey said bring it in and let me look at it. He looked at the wheel and said yeah we can bend back in place with no problem. In less than 10 minutes I had the wheel and tire with balance done and with no charge due to us being a past customer. Customer service was supreme. Honest and appreciated!

My first experience was from an emergency situation. Thank goodness no one was hurt. I received the BEST service. Everyone I was in contact with was courteous and they all really made me feel like everything was going to be okay. I have continued to reach out to them for service. They are my go-to place. I have referred family, friends, and even strangers (eavesdropping in elevators and grocery lines) and they tell me about their great experiences too. Except the strangers.

10/1/2025 UPdate: I was contacted by someone from Big O Tires, they apologized and offered me a free oil change, I had already had my oil changed so they said I could use it on my next one. I will update this post again after that. I wish zero stars were an option because that is what Big O Tires deserves. I called their location, scheduled an appointment for an oil change at 1:00. I get there, check in, and an hour later leave. I guess the guy that was supposed to be doing my oil change is AWOL, they think he went on lunch. At 1:45, I asked why my car still had not gotten in, he told me they had scheduled several appointments at 1:00 and some people had arrived early, I got to my appointment at 12:50, 10 minutes early. This place is a joke. 10/1/2025 Update: the GM reached out to me and offered a free oil change. I will update my review after that appointment.

Other one thing I can say about them, is that they do not try to oversell you things. They seem to just do what you ask? 45 minutes turned into 2 hours. Could have explained why there were so many people under vehicle to do an oil change. Because Valvoline apparently rounded off the plug. It took almost 2 hours to get a new plug. They really don't like you to come back and question anything that you've done.

Drove from Indiana to KC and noticed a tire issue halway there. We limped it there and they were able to replace all 4 tires to get me back on the road. They even stayed late to make it happen. I totally recommend them. Very friendly and helpful. 5 star all the way!