Public Storage

This has been the worst experience I've ever had with a storage company. Our unit has flooded multiple times, and while we were offered a different unit, it was only at our own expense. It is moist and mildewed in my unit and smells when you get off the elevator. Then in February, we were robbed, and we just found out TODAY 7/19/ 2025—months later—when we discovered a brand-new Public Storage lock on our unit. We reported that our key no longer worked, only to be told our UNIT had been broken into. Shockingly, they had video footage of the robbery. Even worse—they never contacted us and failed to file a police report, despite knowing that several units, including ours, were hit. We were told someone allegedly rented a unit just to get the gate code and access other units. The contract they make you sign conveniently removes all liability on their end, while prices keep increasing—I'm now paying nearly $500 a month. Their only solution? "Call the insurance company." Absolutely unacceptable. At this point, I’m questioning whether this is an inside job. Beware of this company.

Amber at the Corner location is amazing. Friendly, helpful and really knowledgeable. Definitely the location you want to go to for your storage needs. THANK YOU Amber !!!!!

Ercan was extremely helpful and professional. He walked me through the first steps of accessing my storage unit and ensured I understood every part of the process. The facilities are clean and well organized. The app makes it really easy to access the units. Thanks Ercan!

I have been looking for a very specific size unit all week, my luck, yesterday morning one came available. I jumped on it, and went right over to have a look. John was in the office and could not have been kinder, more helpful or more amazing! He answered my many questions, showed the space and was great with tips and advice on how to move in and be really efficient with our rental. I always had the impression Public Storage folks were rude and not very helpful, but John really turned that around. I'll be honest, I had two other competitor locations reserved that I had fully intended to visit expecting the Cotner location, but thanks to John, I decided to go here. Someone needs to give this man a raise, if it were my business, I would have been really pleased with his customer service yesterday!

I recently rented a unit at the Public Storage on W Olympic Blvd, and I couldn’t be more satisfied. Their $1 first-month rent promotion is a fantastic deal. While there are additional fees—such as a $29 administrative fee, a lock purchase, and mandatory insurance—the total cost comes to approximately $40, which is still a great value for the initial month. The facility is immaculately clean and well-maintained. Security is clearly a priority here, with features like electronic gate access, on-site management, and surveillance cameras ensuring peace of mind. The staff is professional and helpful, making the rental process smooth and straightforward. If you’re looking for a reliable and affordable storage option in Los Angeles, I highly recommend this location.

Ercan was the most helpful in getting me set up. Answered all of my questions, made me feel confident and safe with my choice. Made it incredibly easy to get set up. Definitely recommend!! No questions.

Ercan thank you for your help today you made our renting the storage unit experience very easy, and you help us a lot !!! Thanks again .