Finish Line Towing

I used to own a repair shop a while back and have worked with a great deal of towing companies. This my friends is a real keeper. Their tow drivers are so kind and patient and really understand the you are probably having a rough day since you called them. They get 10 stars out of 5. The scheduling phone staff is exactly the same way. I am able to get an update on their trucks ETA at any time. This company is truly a blessing to wayward travelers. I highly recommend using them especially if you want your day to brighten.

I needed my battery replaced, so contacted AAA and got Frank as my technician. He was probably the friendliest, most efficient, hard working individual that I’ve ever had the pleasure to work with! He got to me within 15 minutes of my request and even called me ahead of time to let me know he was a few minutes away. He walked me through the whole process and made me feel assured that I was receiving the best care possible. If Frank is your future technician, you’re in great hands!

I want to qualify this review with the man that fixed my car was very nice. I have no issue with him as a person. Now I woke up in the morning Sun Prairie Wisconsin, I'm not from here, and my car battery was dead. So I called AAA. Actually my phone was dead as well so I had to use my spare phone. The man came out told me that a cell on my battery was bad. I needed a new battery. $247.99. and I don't get to keep the battery. Now my problem with that is I'm giving up my battery that I don't have any proof that the battery cell was bad. I have no proof that I wasn't just scammed into buying a new battery for $247.99. when I could have gone to any of the auto parts stores and gotten one for $125. But I'm a woman and I really think that I was taken advantage of. So he drives off everything was fine except things on my car didn't work. My lift gate didn't work. So I went to two independent car places. Both of them told me that when the man changed the battery he cracked the part that gets put on the battery, I think it's called a terminal. Some kind of unit thing. I never said I was a car genius by the way. So I called AAA back and I filed a complaint. They told me it was going to take up to 10 days. I said it's not going to take up to 10 days because it didn't take up to 10 days for me to pay my membership fee or for me to pay $247.99 for the battery. The next morning I got a text from the tow company that "fixed the car" and the tone of the text was that it wasn't the guy that did it, it was because of time and blah blah blah. I said you're not going to put me off on this you're going to fix it and you're going to pay for it. So out I go to the business and it did get fixed and I did not pay for it. Now all of this being said even the young man that fixed the car battery connecty thing was very nice. But tow companies have a reputation for being scammers and I'm not sure that this tow company isn't tipping that list. 247.99 for a battery. Advance Auto parts has a battery for $125 that is equal to the one that I got. Walmart has them for $98. O'Reilly 127. Yes I'm a woman and yes I got taken. It won't happen again. Ladies be careful. I'm being generous with the three stars because both men were nice. But $247.99 for a battery is scamming robbery. And after seeing some of the other reviews being aware of so many other people being told they need a new battery I'm very skeptical of this business. And anyone else should be as well. Edit*** I received a text I'm assuming from the owner. He made it sound like he did me a favor by fixing what his person broke. Asked me to change my negative review. It's a review. First of all I didn't give a negative review. I gave the facts in chronological order. If that is taken as a negative review that is not my problem. Second of all it's pretty bold to ask somebody to change their thinking and their feeling and the evidence and the actions that occurred. I didn't say anything that didn't happen and I didn't make anything that did happen sound like it didn't happen. As I said two independent businesses told me the same thing and neither one of them knew I went to the other. I think it's pretty bold and ridiculous to ask someone who explained every event as it happened to change a " review." And as a matter of fact I even said that the man that changed the battery was very nice and the young man who fixed it was very nice. And yes you do have an obligation to fix something that you or your representative of your company broke.

Not sure if it was this location but AAA sent them to help start my dead battery. Xavier arrived quickly and explained why I might need to get a new battery. He was thoughtful & kind. Like other mechanics who arrived from Finish Line (over the years they've jumped my car & towed it to my mechanic's garage), he was efficient, yet pleasant .

Great people to deal with. Very kind and considerate in a difficult circumstance! The driver was super attentive and made sure to consider every angle of the delivery. I was impressed! They will be my tow company from now on……

Needed a last-minute tow due to a coolant leak from Firestone. Finish Line Towing arrived quickly and safely towed our truck back to Firestone. Great service!

My car broke down and Klaus towed us off the freeway at 11:30pm. Despite the late hour and how tired he probably was, he kept up good conversation and it eased our nerves a bit. He went the extra mile to bring us to a gas station to be picked up by family as we live an hour and a half away. I came by a week later to pick it up and Avery and Nick were very friendly and professional. Would be a 5-star review, but no one told me about a daily storage fee (not the night of, or the morning after when I called). This was my first bad car situation and there was absolutely no mention of this fee. Had I known, I would've done everything in my power to pick it up sooner. The person on the phone couldn't even tell me if there actually was a fee or how much it might be. It wasn't until my dad called that we got any real answers. But aside from this, the service was very good.