Safari Towing & Road Service

ABSOLUTELY THE MOST DISGUSTING TOWING SERVICE IVE EVER WITNESSED!!! THEY ARE USING SPOTTERS IN FRONT OF ALLEN PREMIUM OULET MALLS TO SNAG ANYONE THEY CAN WITHOUT EVEN HAVING PROPER SIGNAGE!!! It’s amazing they watched myself and my friend walk by their black dodge ram spotter truck and towed her car when they knew there wasn’t proper signage for the towing to actually happen let alone them breaking the texas laws by using spotters. When confronted about spotting the guy that answered the phone no more than 10 feet from myself and my friend he acted like he had no clue what we were talking about so you can guarantee the texas towing compliance legal team will be contacted about this abhorrent practice. The spotters are also driving around in a black dodge ram that has no front plate and expired registration conveniently shouldn’t they be towing themselves. As well as another tow truck has no front plate as well. Please see attached photos for reference. Beware when going to Allen premium outlet malls and make sure you can get an Uber and have towing money because they are making their money!!

"In Texas, spotters are employees of towing companies who patrol parking lots and call tow trucks when they see illegal parking violations. Spotting is an illegal practice by towing companies. Contact the Texas Towing Compliance Legal Team, who can represent you without upfront legal fees". There are spotters here: Stacy Plaza, 824 W. Stacy Road, Allen, TX. I am writing to express my dissatisfaction with the towing practices near: Stacy Plaza, 824 W. Stacy Road, Allen, TX. On December 1, 2024, I observed individuals, seemingly from the same family, hiding near the business area to call tow trucks as soon as people parked their cars and walked away. This appears to be a deliberate entrapment scheme, especially targeting shoppers during the Thanksgiving holiday week. Lack of Proper Signage: There were no visible signs indicating restricted parking or towing zones, which misled many drivers into parking their cars, only to have them towed away immediately. Immediate Towing: As soon as drivers left their cars, these individuals would call the towing company to tow the vehicles. Personal Experience: On December 1, 2024, I found my car had been towed. It took considerable time to locate the towing information and retrieve my car, costing me $335 plus the Uber fare. Entrapment: The absence of clear signage is a deliberate tactic to trap unsuspecting drivers. It is highly unlikely that thousands of people would make the same mistake; rather, they were being exploited during the busy holiday shopping period. This practice is unethical and takes advantage of people during a festive time. I hope this issue is addressed to prevent further exploitation of unsuspecting drivers.

If you’re going to have "No Parking" signs and obviously strictly enforce them, maybe put signs on every single spot. Not scattered on every other entrance. Feels like entrapment to a certain degree. I’m not from this area, so I’m not constantly on the lookout for signs. You know why I don’t park in handicap spots? There’s a sign in front of that spot. Shoutout to the 2 dudes in the black Dodge Ram spotting for y’all too. Them waving at my pregnant wife as we waited for an answer on where our truck was towed was super nice of them. With all that being said about this shady business, the lady at the front was polite. 1/10 would not recommend.

Wow, it sure feels good to get great service nowadays! These folks were perfect especially April and Austin! The price was excellent, the efficiency was perfect, and the customer service exceptional. I would highly recommend. These are my towing folks for life!

Do not use Safari towing. I called today and the Dispatch lady was extremely rude. She was talking to me like I was stupid. When I told her she was being rude, and I don’t understand why she told me she doesn’t know why I’m calling and don’t have any information ready. (I was in the process of looking up The information) The whole phone call only took two minutes. She didn’t give me any time to look up my information. In those two minutes, she belittled me and yelled at me. And after I asked to speak to a manager, she continued to yell, saying, I am a manager, and when I asked to speak to someone higher than her She told me no and hung up. Extremely unprofessional. The owner should definitely look into the way their managers Are running their business. I never once yelled, belittled her or talk down to her and the whole time she was yelling at me and treating me like I was stupid if I could give it zero stars, I would

I’ve known Tim for over 10 years. He’s a solid friend and business owner. People get upset they park illegally and come online to rate him a one star service after their vehicle has been impounded. Look at any parking enforcement company. They will never have a 5 star review. They service many management companies that are extremely happy with their parking enforcement. Let’s face it. Who wants to come home to an assigned parking spot for it to be taken by someone who does not belong there. But keep rating him 1 stars. Google will always rank him high in the search engines.

What a professional service, called julia at the office she was very nice and professional, and within 30 minutes josh the truck driver came and towed my big truck , and he made sure the truck is %100 safe and he was very professional too ! Highly recommended