Advance Auto Parts

Returned floor mats, never even undone matts from holder, they were still attached to each other. Andrew tells me he can’t accept because they have been used. I told him they were still in the holder and have not been used. He said there was sand on them. I checked and it was a very small amount in a grove, I told him we had gone to Dauphin Island, and he said I am wondering how I am going to get the sand off. Extremely small amount, they were leather. He then tells me when he looked at my receipt that I would have to take back to the store I bought them because they have a problem entering from that store. I told him I was not going all the way back to Theodore to return that. He then calls a lady over and makes the statement he doesn’t know how he is going to get the sand out. I told her that was not what he just said, he said he could not return them because they came from another store. She looks at them and tells him to return the mats. There was not even enough sand on them to even make a difference and he was extremely rude. He never even bothered to check they were attached to each other. He was rude and even now I can’t get over how he treated me. I will never, ever set foot in that store again. He was young and was rude. I am 65 years old and had I even noticed there was sand on them would have wiped them off, but it was so minor it should not have been a reason to even mention. I offered to wipe it off but when I looked at it, it wasn’t even worth making the effort, just hanging the matts back up would have let any grain fall off. What a rude, rude young man. He was not only rude but lied when the girl asked him when he told her he was wondering how to get the sand off (rubber mats) when he told me I had to take to the store I bought them from. I did not deserve to be treated like that. I would give a half a star if I could.

The customer service lady went above and beyond! Made certain we had the right part, which didn’t come with a necessary nut so she tried it out until sure we had the right part. Thankful for such great service!!

I'm very pleased with my service, I received today! Caleb & the crew helped me with my issue. They were very polite & professional! They are my advanced crew hero's today!! I'm very thankful, God is good!! Definitely shop here, at this location! Very helpful!!

I’ve had to use this location twice since I moved to Mobile. Both times it was while I was working and needed help immediately. I’m a Hospice nurse that always has a packed schedule with places to be. Both times that I have visited them it was met with a sense of urgency and the associate began immediately working to get me back on the road in minutes. Customer service can be stressful for the consumer anywhere if you feel like you’re bothering someone. I can honestly say they met me with the same smile they put me back on the road with. Thanks guys!! See y’all with my next crisis

This is the second time to come in here and not get a hello or can I help you. I did have to Google my part number, but at least I knew the area to go in. Second time I needed freon and probably overlooked it, but they saw me go down every aisle a couple of times. I don't like to ask for help, but usually when I enter a place like this, they are usually asking if you need help right away. Not this time, they were too busy talking about elections and that was enough to make me want to leave without asking for help. I pass this location every single day I'm on my way home from work. Guess I'll drive a little further next time. It did not used to be this way. Do better.

GREAT experience!! Clyde was very, very helpful in getting the part and service that I needed. Highly recommend!

Andrews and Tish at store 9113 must see TV