Jacobs Towing, LLC

Thanks Jacob’s Towing! Austin was awesome. Prompt, courteous, professional and engaging. I waited for 2 and a half hours for a company my insurance arranged, only to be told it would take another hour before my pickup. I searched and found Jacob’s Towing and the driver (Austin) was there in 15 minutes! He took time to allow my granddaughter and her friends to experience a tow job and they were simply amazed. Made my day to see their faces light up to experience the finished results of a job done well! Thanks Jacob’s Towing!

They were there super fast at 6 am. Took me all the way from the Ann St exit in Montgomery to my apartment in Prattville for a very low flat fee! So friendly and professional and very quick!

They say they're going to come they make you believe they're going to come and then they just cancel behind your back so you're sitting there waiting for them Don't trust them

Had a great experience with Jacob’s. One of my drivers from Atlanta broke down in Shorter Alabama and they got to him in a timely manner, hooked up and hauled him back to Atlanta for a reasonable price. Customer service was great. I’ll use them anytime we have issues near Shorter or Mongomery!

I was in an accident on I-65 S a few miles from Montgomery. Jacob’s Towing was called by the state trooper that came to the scene of the accident. Jacob’s towing came to tow my car. I called the following day to ask about getting my car. I was told that it would be $783.00 to get my car. I asked why it was so expensive, was told that they had sent two wreckers out because one couldn’t get it up the embankment. Then had to send a third bigger wrecker out to put the car on to carry it back to there place. Now needless to say it’s not my fault that they sent 2 wreckers that couldn’t do the job, I feel like they should have sent the big flat bed to begin with because the left rear tire was shredded and they couldn’t have pulled it anyway with the wrecker they sent out. Very overpriced, very unprofessional and I do not recommend their services to anyone. $783.00 to tow a car 5 miles. Ridiculous!!! I should not have to pay for the decision to send out 3 wreckers to get the job done. When one could have done the job if they knew what they were doing. So if I don’t pay $783 then I lose my car and they get to keep it. It’s clearly a mistake on Jacob’s towing and who ever chose to handle the situation the way it was done. Someone dropped the ball and I should not have to pay for their mistake.

Unprofessional customer service I called at to request a tow the dispatcher sound like she just woke up and it was 7:20am. when I made the request and she basically rude and hung up on me and wouldn't answer the phone when I called back

Had to get me car towed today. The drivers name was John what an excellent job he did. He took his time loading my car..He asked questions. He didn’t drive fast. I asked him if he would be able to put the car on the back. His answer was….Sure as long as there is an empty parking space. Before he came into the parking lot he got out of his truck to walk around to see where he will be parking the car…very satisfied. Keep up the good work John