AutoZone Auto Parts

The young Spanish girl with glasses. Sold me the wrong transmission fluid for my 2008 Nissan Altima V6 2 days ago and blew my entire transmission. I hold Autozone responsible for this because no other location has ever sold me the wrong product in my life! I have been a faithful customer to Autozone since I got my license almost 15 years ago. I hold this location responsible for my blown transmission because I gave her the correct information for my vehicle and she deliberately sold me the wrong one. I will be in touch with my lawyer for the reimbursement of the thousands of dollars I now have to spend to fix my transmission.

Had a return from a different store for some extra oil. I had the receipt. I waited in line. The cashier said she couldn't help me with the return then processed everyone's purchase behind me. She said the other cashier can do this and he was busy with another customer finding parts. After she saw I was still waiting, she grabbed my receipt and started doing my return. Afterward she said she couldn't do it because it was from a different store... Never heard of this. Plus their oil was full. So a complete waste of my time.

I came in with the purchased receipt, before I could even explain the situation, I was told that I couldn't return my items. I was told by Noel that electrical returns have to be returned to original store. I know this is not true. He said thats its policy set by the store. I bought the battery about 35 miles away. Im a mechanic. I've been doing business with Autozone for over 12 years. I'm extremely disappointed. Drove down the street and returned the item successfully, no questions asked as it should be. Very poor business practices!

We needed to return some chains that were unused and bought at another location. We brought them to this store since we were told that returns are accepted at any location in the US. We talked to the manager and he was unwilling to return them. We even had an employee on call with confirmation from their district manager that returns are always accepted and he was dismissive and unwilling to even talk to the other employee. Talked to another manager at another location just down the street and they said that returns are always accepted and this store was just being difficult. Will not bring more business to this location and would suggest you don't either if you have returns.

Thank you Mr. Steve for help appreciate

I've gone into this store a few times and the staff is very respectful. There is no long lines and the staff always acknowledge there customers. On my last visit I was assisted by store manager Joe Sanchez. The time that he took explaining the options for the part that was needed for my vehicle was truly appreciated. Thanks for the great service.

Atilio went above and beyond. I have gotten my window wipers at other automotive parts store and they just hand them to me and I have to figure out how to install them myself. Atilio made sure I got the correct ones and helped me install them which required removing clips. I really appreciate his help and I will start purchasing my future parts at this location. Thank you Atilio for your help! This is what you call customer service.