Public Storage

I have rented from this location multiple times and it has NEVER looked better. It’s so much cleaner and no trash laying around. I also met Brittany the new manager as she was on the property working. I have also never met anyone working there she is the only one I have ever seen. Great Job Brittany you have done an amazing job cleaning up the location

Many thanks to Brittany Woods- Property Manager and Jessica Brown District- Manager for handling my recent concerns in such a professional manner. Brittany is very efficient and helpful. And Jessica is very good at returning phone calls. She returned my Tuesday phone call later that same day and even apologized for not getting back to me sooner. You are both appreciated!

1) No carts to transport items. 2) Smells like garbage when you walk in. 3) I tried to check-in to the unit. Used the keypad , that's in front of the door when you walk-in. Pushed the elevator up button. Out of the 2 elevator doors, the one on the left opens. Get on the elevator, push the 3rd floor button and it doesn't move . I load my car back-up. Go back to the kiosk. I was told to try the other keypad. I didn't have time to mess with gates and keypads, so I said I would come back another day. Came back 2 days later. It still smelled like garbage when you walk-in. Used the keypad to the far left. Again only the left elevator door opened. This time the elevator worked. Sounded horrible. Get to the 3rd floor and it was hot. I decided I was going to cancel this reservation. Didn't even go to the unit. I don't want my items stored in a hot environment. If only the left keypad works for the only elevator that functions, then the other keypad should be turned off. Or it should be noted for when your checking in. If it smells like garbage, could be some critters running around. No carts. 4) Canceled my reservation to get a refund. I was told no refund on the admin fee or the storage unit for the month, because I didn't cancel on the same day. I wanted to use the storage unit, but there were too many problems. The building conditions are unacceptable.

Such a splendid job done by the host that booked my space and helped me locate it well. I'm so excited to untize it. First time buyer ever.

I am so upset! This place is dirty. For 100.00 a month they do not have a bathroom they are locked and out of order or carts to move items. I had to wait 20 mins for a cart. Refer to the pictures. This place has not had carts in 6 months. You should be ashamed. I will never store here again. Come on 100.00 a month no carts no bathroom. I will be calling OSHA as well. You will be investigated. The customer service is good but the way you treat your staff as a corporate office is deplorable. You put them in shitty establishments and expect your staff to be cheery. Sounds like your leadership needs to be observed and some of you reprimanded.

This place is very very nasty I wish I would’ve known before I spent my money here there is no one here to talk to about anything I will never use this company ever again if I could give no stars I would because one star is to many

Update!!!::: I posted this review originally around June 2021! Since then have had the WORST experience ever! DO NOT STORE YOUR ITEMS AT THIS STORAGE FACILITY!!!!!!! ((Have had my storage unit since 2019, have literally had no problems since becoming a customer! Convenient hours and accessible storage. I'm not sure what else I could ask for! And I've always had great customer service interactions with the staff.)) I opened my storage unit Feb 2019. For the most part, I had no complaints. Sometimes I’d go in and the building would be sweltering hot because of the heat in summer, and sometimes it’d be as cold outside during the winter… but I’ve worked in offices and I know switching the heating/cooling tend to be delayed. The elevator would break down but it’d usually be back up within a couple days. HOWEVER, my doors pulley system broke almost soon after posting my original review in July 2021. I called countless times and left too many voicemails about it and would never get a call back and I never got through to anyone. Because of my door, I also couldn’t securely lock my items. And I also couldn’t move my items because of the quantity of the things I’d been storing and the door would immediately fall back down if trying to prop it up. I’m not sure the weight of the door but it’s extremely heavy when not being operated by its pulley system. I finally called corporate and filed a complaint the beginning of October! When I tell you, I received a call back within days! I received a voicemail and they confirmed via voicemail that my door couldn’t be locked and/or lifted sufficiently and a work order would be put in immediately. November 4, I came to check on my items and everything I’d been storing since Feb 2019 was stolen. There wasn’t a crumb, a pen, NOTHING! Nothing! I’d had all my items organized on racks and even the racks were gone! It looks as if the employees themselves stole my items after they confirmed my door couldn’t be locked because the floor of my unit was even swept!!!! AND there is no cameras on the property. Thousands of dollars of materials and items gone! When I told Southfield police, they told me they get about 8 reports per 8 hour shift of Public Storage units being robbed!!!!! I pray no one has to go through this experience! PLEASE PLEASE PLEASE DO NOT STORE YOUR ITEMS HERE OR AT ANY PUBLIC STORAGE!!! Has been the most devastating experience of my life. Then when I tried to closed the account, they said they had to have manager approval. I heard nothing, then called back a few days later, and then they complained about the door not being broken like that originally! OMG! Months later, they are trying to send this account to collections!!! Do not store your items here, save yourself the hassle!