U-Haul Moving & Storage at Hwy 280

This is the largest U-Haul in the Twin Cities, however a couple of members lack here. We had experience with them asking some questions that was not part of the rental involvement when being assisted by picking up a truck while walking outside with them. One of their team members had a tough day, he threw away some of our belongings from a truck. After communicating to the team member he had threw a fit and then I had to speak to a manager about that. The manager had said that he was going to be spoken to about that. It was a big inconvenience because during the conversation he wasn’t in the mood talking with us. Other than that, everything else is great at this location!

Best U-Haul in the state of Minnesota. The staff is always helpful, friendly, and available when you need them. The facility is safe and secure, and I love that all the units and the loading dock are indoors. This place is top-notch. Highly recommend!

Store manager wouldn't let me return a U-haul tape dispenser that doesn't work at all because I didn't have the tiny roll of tape on it that it came with. I've spent thousands on truck rentals and moving supplies throughout the years and seems like a petty line to draw for a loyal customer. Was going buy another load of moving supplies but will get that from another business

I’m writing to share my experience during a reservation I had at 9:00 AM on August 4th. When I arrived, GM Adam and a younger employee were assisting customers in the office. Due to high demand, it took about 20 minutes before I was helped, which I understood and didn’t mind. Because I had rented both a pickup truck and a 6x12 trailer, I was instructed to drive the truck to the back lot to wait for a technician to connect the trailer. The younger employee told me he would meet me in the back, so I proceeded as directed. However, the back lot was very busy with semi-trucks, and I had to keep repositioning the vehicle to avoid blocking traffic. I waited another 20 minutes, but no one showed up to assist. I eventually asked someone in the warehouse for help, and she kindly said the employee was on his way. About 10 minutes later, the younger employee arrived—holding a cigarette. I then mentioned that I would need a ball hitch. He returned to the building and came back saying I needed to go to the front office for it. When I went to the front, I was surprised to find the office empty. I waited again with another customer until GM Adam returned. When I asked Adam for the hitch, he abruptly told me to leave, stating that the younger employee had reported that I had driven the truck in a way that kicked up rocks and caused him to bleed. I was shocked by the accusation. Adam handled the situation with professionalism, and I respect him as a manager. However, I believe the younger employee acted irresponsibly—delaying my rental for personal reasons and making a false claim instead of doing his job. I’m bringing this to your attention not out of anger, but because customers deserve honest and timely service—especially during busy hours.

Despite picking up a vehicle during move in weekend for UofM (busy) staff was quick and friendly. Helping me get in and out with what I needed. Have used this location on multiple occasions and have always been treated with the same level of care!

Some of the employees are 5 star employees and some are 1 star lmao. This place is so busy and they are so understaffed. I had to go 3 days in a row because they didn't have the vehicle I needed and it took 30-60 min to get everything I needed each day. Once I get helped everyone is nice enough except one guy who was just done with life lmao. The manager is a sweet heart and very nice but hopelessly swamped and in need of good support.

Overall nice, only issue loud alarm went off every time I open storage door. Ridiculous! Plenty of carts to assist with moving stuff. Clean. Better lighting and safe feels then public storage.