OCRV Center

An incredibly frustrating and disappointing experience. I left my van for about $19k of various repairs, was quoted in writing that it would be a 3-week job. My requests for updates were repeatedly ignored for weeks at a time and when answered I was given vague promises that work would be completed soon. Fast forward 4 MONTHS later - and I was forced to tell them I would stop by to pick regardless of the state of my van. They did a rush job to complete the remaining work in the last couple of days - and I even had to wait an extra 2+ hours at the shop while they completed the last bits. However, several items were left partially completed (e.g., A/C installed to work on shore power, but not connected to work on the lithium battery build -which was the entire stated point of going lithium in the first place). Worse, several items were never completed, but my final bill charged several hours of labor for said uncompleted work! In my mind, this is an unacceptable oversight at best, and fraudulent at worst. Perhaps the most frustrating were my interactions with their manager, Jim. He took an unprofessional tone, and essentially gaslighted me, making me feel like it was my fault for everything. My interactions with him were unpleasant in the extreme. In the end, I received a discount on the work - but I have lost several months of use and enjoyment of my van (missing one planned trip), and now I have to bring it elsewhere to finish the work, losing yet more time. Finally, I trusted OCRV for a dashcam install - they recommended a dashcam which I have been unable to get working and which I am now finding out has terrible reviews online, including for support. I am currently at Newport Sound in Costa Mesa getting a different dash cam system installed. I will concede that the paint and body work they completed seems good (I have not found any issues as of now) and the lithium build seems to work fine, minus the noted A/C connectivity issue. But overall, the entire process was just terrible and a source of constant stress and frustration. Unfortunately, I cannot recommend them and would warn anyone considering entrusting their RVs to them - sufficiently so that I was moved to write this review. If I could give zero stars, I would.

Absolutely the best in the business. There's no comparison so don't even bother. Just go here. They are the best at what they do. Promise you

If I could give negative stars, I would. This company is dishonest, unprofessional, and in my opinion based on my experience, a complete scam. All they care about is taking your money, not fixing your RV. They ignore you, lie to you, and treat customers with complete disrespect. The customer service is the worst I’ve ever experienced — extremely rude and dismissive. The manager actually told me, "I don’t want to hear this, this is something I already know." The technician even said, "I don’t care." That should tell you everything about how this business operates. We had just purchased our RV. One night, we ran the A.C. for a long time, and during the day we expected the solar panel to recharge it. What we didn’t realize was that the solar panel charges slowly. For this very simple issue, we made one of the biggest mistakes of our lives by bringing our RV to this repair shop. All they had to do was recharge the RV, and we would have gladly paid for that service. Instead, they completely rewired everything — and that’s when all the problems began. When we picked up the RV, the inverter control panel wasn’t working. They told us they would replace it under warranty, but even after installing the new part, it still didn’t work. Then the solar panel and the display panel also stopped working. After that, they claimed the inverter itself needed to be replaced — but we knew for a fact our inverter was in perfect working condition. When we questioned them about this, they kicked us out of the shop and flat-out said: "We’re not going to work on your RV any further." When we told them, "You caused these problems, and you need to fix them," their response was simply, "We don’t accept that". I have already reported them to the BBB and encourage anyone else who has had similar experiences to do the same. If customers don’t report them, they will continue operating this way, scamming people and getting away with it. Here are my strongest warnings to future customers: • Do not sign any paperwork before you fully inspect your RV after service. • Write down and document every part that isn’t working before leaving. • Expect to be ignored, mistreated, and left with more problems than you started with. And most importantly: fight for your rights. There are state agencies and consumer protection offices you can file complaints with — use them. After reading the reviews, I realized we are not the only victims, and unfortunately, we will not be the last. This business has lied and refused accountability. If you value your RV, your money, and your sanity, stay far away from OCRV. I read one the reviews someone said I wish I just gave my RV to the homeless guy outside instead of OCRV I couldn’t agree more. Don’t let the good reviews fool you, I wouldn’t be surprised if those were fake too. Who knows at this point. I don’t know where their technician received training but they keep claiming they have "40 years of experience", they have 40 years of experience getting away with terrorizing vulnerable RV owners but they definitely don’t know how to repair an RV.

Egor was super helpful and patient with helping and listening too my specific RV body work/electrical issue. If you need RV service, trailer repairs, or custom work…this is the spot! Fast, professional, and they stand by their work.

Been to a few RV shops and this is by far the best experience I’ve had. The place is clean, the team is sharp, and the results speak for themselves. I had Egor during my experience and he was very friendly and professional!

I came in looking for a part, not sure if it would fit. The owner was so cool he let me have the part and said if it didn’t work bring it back. Not a big issue but I felt very confident that if I have a higher job I will be well taken care of Thanks so much

My experience at OCRV Was terrific. Jim and Kimberly kept me up on what was going on and the job that was finished was done very well. I have nine years in the RV business and 40 in the car business so I know how things can go wrong. When I picked up my coach, it is as if I hadn’t left it at all everything worked no dead batteries very happy and the coach looks terrific.