General Air Service

We have used General Air exclusively since moving to Knoxville 13 years ago. They have been very reliable and have tried many times to help us with a difficult problem, especially during very hot summers. Their work is very good. Their prices are reasonable. The technicians are personable yet very professional. I will not use any other company.

I wanted to express my appreciation for General Air Service Company. Being a new home owner and having my AC go out even before moving into the house was quite daunting. General Air Service was absolutely fantastic. Their office staff were/are very friendly and helpful. Was able to have a service call with in a day. That was very nice. John the service man was very nice, knowledgeable and honest. He was able to find the problem and quickly repaired it. (The grass cutting guy had weed whacked through my AC unit wires). Not only did John fix the problem, knowing that I am a new home owner walked me through my Heating & AC system. Much more knowledgeable than the realtors. I cannot tell you how much I appreciate that and how grateful I am for the Companies integrity and work ethic and employees. Needless to say, they are now my Heating & AC company. I highly recommend them. Lorna Barrett

General Air Service always comes through! AC not cooling and they came the next day! Workers are always kind and respectful. My family is very thankful for Doug and his crew!

Not very considerate with their communication & scheduling. I received a text from Emma asking if they can come pick up their unit from my home in a few minutes. An hour later I followed up asking how much longer it would take and explained I have a new born who needs to be put down to sleep & dogs who will wake her up if they knock on the door. I had no response so I texted them letting them know I’m unavailable until later that day. They texted saying their worker was at my door. He sure was! And knocked & woke up my newborn baby! They asked if I could put the unit outside for him. No. Not after just delivering a baby can I pick up a heavy unit. The owner Doug called and left a message about how "unfair" I was being and they’d have to charge me extra for him to come back and pick up later. I really hope they don’t treat other new mothers who recently gave birth this way and give some understanding and better communication on their scheduling. Their worker who came to pick up said he’d told Emma he’d be at my home a totally different time than she’d told me. I get you have to drive from job to job but this was handled very rushed, pushy, & unprofessionally

Have used General Air Service for about a decade now…with several houses. They are straightforward, do incredible work and stand behind it. The technician was thorough and Emma is a delight and efficient. I am never disappointed!!

The technicians demonstrated exceptional, professionalism, courtesy, and expertise throughout their service. The communication was clear and thorough, providing excellent explanations of all the work done. Scheduling the appointment was easy and their responsiveness was very timely. This is a five star company!

A couple of weeks ago I called and had a tech come out to diagnose the problem, lack of heat, and suggest possible solutions. He said they cannot replace heat strips due to safety concerns but never offered any solution. Before he left, I candidly asked him what are my options and his reply was the office will contact me. I expected to hear from them that day, but here we are about 2 weeks later and I have yet to receive a phone call to discuss repairing or replacing parts of my HVAC unit. Two major concerns I have with this irreputable company are:. 1. They like the integrity to follow through on a commitment and leave business sitting there any customer without a solution. 2. Without the use of space heaters, it is possible, albeit not likely, that authorities would have found two dead bodies and possibly two dead pets in the house as the technician who was unable to answer a simple question also turned off the unit without informing me before leaving. It was below freezing for at least two nights in a row during that time frame. Fortunately, I checked the thermostat a short while later and noticed the temperature had decreased, so I simply turned the unit back on to at least blow cool air and prevent hypothermia. In summary, if you like doing business with a company who could absolutely care less about your HVAC unit or your well-being, and a company that has no business ethics whatsoever, then General Air Service is the one for you.