M.E. Flow

I chose this business based on their listing in the 2025 Prince William County Five Star Rated Guidebook. Initially very happy with communication and scheduling. My service was scheduled out a few weeks, which was fine, and ultimately ended up being during a prolonged heatwave which restricted their jobs to those without AC. Understandable, though I was disappointed that I wasn't notified about being postponed until about an hour before their expected arrival. Not a problem, and their text said they would contact me to reschedule. I waited over two weeks then I sent in a message requesting to reschedule. No response. They previously had been very fast and helpful with text messaging. Second attempt a week later. Still no response. I guess they have enough customers and don't need my business.

Kiyan installed our air conditioner today and did a top professional job on all fronts. He explained and reviewed the whole system to us and answered all of our questions. I would highly recommend him as an installer for M.E. Flow. Great service!

AirPlus was great! They did a full replacement of my 3rd floor condo unit, led by Carlos E, and while incredibly time efficient, also were extremely thorough. They took the time to show me how to work the new thermostat, made sure my utility closet doors were put back on correctly (honestly, they probably open and shut better than they did before!), and answered all the questions I had. I feel like I got a fair price for excellent service!

Robert did another amazing job! Efficient, dependable, and always focused on superior customer service! He detected a serious safety issue with an outlet and solved it! Bravo, Robert! I look forward to the next project. The AirPlus Team is lucky to have Robert aboard! Keep up the great work, Team AirPlus! Thank you!

From start to finish, AirPlus did a fantastic job with installing a new HVAC. Jake was very thorough in reviewing my situation, came up with two options, and made sure to provide itemized breakdowns of each component he quoted. The company's use of technology during the quoting process shows a proficiency not just in their trade, but in the part of providing service that I really appreciated. I was quoted two systems using their presentation apps that were then presented to me via email. their pricing is very competitive, and they landed between the two other quotes I was given. On the lower end, I was just given a heat pump and compressor, and on the high end, I was offered a heat pump, compressor, and water heater. AirPlus offered a heat pump, compressor, water heater, and humidifier (which my home needed, given my indoor humidity rested around 25%) at a cost that came in under the high end by almost $2000. The day of the install, a very professional pair of installers came and had everything set up after 6 hours' work. They brought rags to protect my flooring, were very thorough with the routing of wires and lines, and vacuumed the floor of the utility room when they finished. They'll always get a recommendation from me!

Robert Jenkins and his two associates did a outstanding job installing a 54 Space Panel Replacement for a old GE 40 space panel, a whole house 200 amp transfer switch and a GENERAC 24KW Generator Install all in one days time. The 3 technicians were extremely knowledgeable in their fields.I would highly recommend them for any work they might perform.

Michael Ford was the technician who serviced our A/C units. He knew the history of the equipment, gave it a good check out, made sure everything was functioning properly. He was in the basement, up in the attic and completed his inspection quickly. Thank you!!