Burnsville Heating & Air Conditioning, Inc.

Update : Review dropped to 1 star. After struggling with AC issues all summer now that it is cold the Heat doesn't work! And when I called to try and get someone out ASAP I was told by Brenda it will be 7 days and that it doesn't matter that my heat is out or it's warranty, it's what they have available.... Come on, I've worked in the service industry for 20 years, this is not how you take care of customers.... Especially on the SEVENTH warranty trip on a new system in under 8 months. Brenda really needs to work on her customer skills, every time I have called I have had LONG periods of silence and she is rude and unhelpful. She wouldnt have lasted a week answering phones at the company I work for. KEEP LOOKING! LOTS OF OTHER HVAC COMPANIES OUT THERE! Overall things have been not good so far. Bought a newly built home this spring. BH&A was the company contracted to do the load calculation and install on our HVAC system. 6 months in and the AC has never ran well. It simply cannot keep up on any days over 85°. Despite persistent insistence that the system is undersized for our home ( 3 Ton system for 3 levels 4300 sqft home) , they have said their load calculations were accurate and it's just that we aren't using the system right. First it was that the Air Exchanger was running, that's the issue! then it was that the humidifier wasn't set to summer mode, that MUST be it! Oh no, it was that the dampers weren't set correctly! That will solve it all! NopE! There are no vents in the house that I can find that will lift a piece of paper off the ground when it's running. I've pointed out the weak airflow to every tech and been told that AC doesn't push the way heat does. I can tell ya not only did it lift the paper, it even moved the CURTAINS around in the last 2 homes I owned from the 60s and 2000. My current curtains under the floor vents don't even sway, let alone blow them around. Not to mention they forgot to install a critical safety piece called a dragonfly, and the only reason that was caught is the 3rd tech from the company noticed it was missing during his visit. 4th tech came to install new dragonfly, but it was defective. We have had repeated breaker trips even after a hard start kit was installed on a 200amp service with 70+ amps of headroom. 5th tech due out tomorrow. I work in the service industry as a low voltage tech and this is way beyond bad, I couldn't keep my customers this way. Had I had any choice in the matter I would have NOT worked with Burnsville Heating and Air. The ONLY reason they have 2 stars is because one of the 4 techs was honest with me and told me the system was undersized, the other 3 all fell back on their load calculations. Oh, also the thermostat and air exchanger control were both mounted crooked, which is the worst offense they committed.

BH& Air. This was a follow up visit after an installation last spring. The new furnace is fully operational and behaving well. The technician arrived on time. He kept me informed of what he was doing and shared the results when he was through. No complaints. Satisfied customer.

Technician, Tim was very professional and pleasant. During our annual furnace inspection he answered my questions and assured me that everything was in good working order. The price I paid also includes an A/C tune-up next spring. .

Will, the Burnsville Heating & Air Conditioning tech was fantastic! He was extremely knowledgeable, professional and personable. He provided us his recommendations for our A/C unit and at no time did we feel pressured into buying things we didn't need. I have used Burnsville Heating & Air Conditioning for many years, at two different properties and they have always provided great service and value from the front office staff to the technicians. I highly recommend them!

Marcellus did a great job with my furnace and ac check up. Personal and knowledgeable about all my questions. He was patient with my questions , helping me understand and showing everything I can do to improve my appliances performance.

Our 2-year-old air conditioning unit stopped working in the late afternoon. We called Burnsville Heating and Plumbing, who not only promised us a visit the next morning, but had a technician call us at 5 PM to help us trouble shoot. The technician, Will, was fantastic! Although the trouble shooting was not successful, Will showed up right away the next day. He diagnosed the problem in 5 minutes and had it fixed within a half hour. Will also cleaned our unit with our water hose and even curled it back up neatly before he left. This was a much different experience than dealing with the big box companies. We will never use anyone else in the future!

My furnace had a recall and Burnsville Heating & Air came out and fixed it at no charge. They were quick, honest and took care of me without hesitation. Stand up operation!