Hembree Heating & Air Conditioning

I’m super impressed with their service! I was able to get customer service on the phone quickly and receive a call from the technician (Darryl) in 15 minutes and he arrived in a bit over an hour. I received a text with his picture and info before he arrived which was great to know who was coming to our home. He was able to determine the issue quickly and explain what we needed to do to fix it. Unfortunately, he did not have the part we need on his truck, but he explained they should be able to come out within the next few days with it. The emergency service fee and the new part was reasonable. In addition, Hembree is actively involved in the community and sponsors many great causes. It’s great to see a large company give back.

Just started my yearly maintenance plan on my heating and air. So nice to not have to worry about my equipment having any issues. Darryl my technician was great. He arrived on time and was very nice and professional. He didn't mind that I followed him around and asked 100 questions. He took the time to explain every question in detail with a smile on his face. Everyone I have spoke to on the phone has been beyond nice and gave me so much helpful information. Good job Hembree for the employees you have representing your company.

Christmas arrived early this year via Hembree Heating & Air! Our A/C had been out for almost eight weeks during the hottest of the summer season. The first company we contacted on August 11th sent a tech, ordered a replacement part and the shipment has yet to arrive. We never heard from them. On September 21st, we asked our realtor to give us a recommendation. We then contacted Hembree Heating and Air. Josh Hembree gave us immediate and caring attention. He went the extra mile after checking with his suppliers only to find they said five weeks or more. Mr. Hembree contacted his resources, found the needed part in Pensacola, had a tech pick it up and today the assigned Tech, Jordan, arrived at 7:30 this morning, accomplished the task of repair and replacement, checking the entire unit for any other issues and installed power surge protection on the outside and inside parts. Jordan gave us the best and most highly professional service we could have asked for. If 10 stars are great, he’s at least a 15!!! We have A/C after almost eight weeks. We are grateful to Hembree Heating & Air and readily give them and Jordan our highest recommendation.

I was unable to program my thermostat. I called Hembree and talked with after hours personnel. She was so nice, took my information and asked do you need after hours service or will next day service be appropriate? The next morning around 8am I received a call to schedule service. Joey Bond, service technician, called and verified my service and told me what time he would arrive. Mr. Bond was professional, explained what the issue could possibly be. Once he found the issue, he provided, expert service. Also, Mr. Bond performed some checks and explained why. Mr. Bond thank you! Once, again excellent and quality service from Hembree. I highly recommend Hembree, from the first call, the quality and service is outstanding.

HEMBREE are good dudes! Darryl came by for our scheduled maintenance on 3 A/C units. He was on time, efficient, polite and very professional. It was a pleasure to interact with this outstanding young man!

Darrell serviced my unit. He was very professional. Answered my questions. He didn't stand around. Went about his business. I would ask for him in the future. Great guy!

They were running pretty late but gave me the option to reschedule. I chose to wait it out and it was worthwhile. Daryl found the issue with my unit and replaced the defective part, working diligently late into the evening. We have two units and he did a tuneup on each one getting us ready for the hot months ahead. I am pleased with his work and his professional conduct.