Sullivan Heating & Cooling

Very accommodating company. When I called to make a service request, Christine was not in the office but promised to call me back as soon as she got in. She returned the call within an hour and easily scheduled an appointment at my convenience, explaining the process and charges. The day before, I received notice of an approximate arrival time. The day of, I received a call saying Jerry was on the way. It was earlier than expected and Christine said she could have Jerry go to another call and come later. When she called back, she kindly asked if I needed more time. Jerry arrived shortly after. He was able to quickly determine our problem and the solution. He did not try to sell us anything we didn't need, but he did express his concerns and recommendations. Although our thermostat was the problem, we decided to replace our 40+ year-old furnace. Jerry presented 2 options, and actually recommended the less expensive one based on our home's age and design. Also, for the thermostat, we are entitled to a rebate and Jerry filled out most of the paperwork and made sure I knew how to submit it. This is a family-owned and operated business and I would definitely recommend them. The price includes the service call charge and a smart wi-fi thermostat which I had been wanting for some time.

First thing to notice reader... ONLY 5 STAR REVIEWS on Google. That's a rare thing and well deserved by this company. I have used Sullivan for years. I would give them 10 stars if I could. Service, from scheduling to arrivals to great work to follow-up, is always professional and on time. They started with service and repair for my 2 old furnaces, explained options but never pushed me to buy new. Two years ago, I bought 2 new furnaces and AC units. Great equipment, great price. The latest was moving the AC units off the house and back on again due to structural repairs to my home. It was hair-raising for me, no big deal for them. Always there when I need them, always reasonable solutions or costs, always great service. Thanks, Sullivan.

Outstanding service. From the initial consult, to the day of installation . When they hit a snag on installation because of a last minute change we made, they met the challenge with professionalism and followed up to make the needed adjustments. The home office contact Christina proactively called to keep us informed on progress. Amazing!

Great experience with Jerry today performing maintenance on my furnace system. Was quick, efficient and explained everything to me. He also checked my whole house humidifier, cleaned and changed the filter.

Sullivan Heating & Cooling was an absolute pleasure to work with. The owner came out for the estimate and made me feel extremely comfortable. We had a complete new HVAC system installed. Everything was done within the time frame they promised and the quality of work is exceptional. The installers were very friendly and neat. Thank you for keeping us cool in this heat!

This company continues to impress me with every interaction we have with them. While on a routine hvac check and maintenance call, the time Jerry took with us today to address and explain options for our newly diagnosed asthma child was simply outstanding. Between our interaction with him and prior experiences with Maria, you simply would be foolish to hire any other company to help you with your HVAC needs. Thank you.

Christine was so helpful over the phone while helping me schedule a technician to look at my unit after an horrendous summer with no AC. She worked with my schedule and was able to schedule an appointment promptly. Maria, my technician, was polite, courteous and professional! I recommend Sullivan