Sila Heating, Air Conditioning & Plumbing

We didn’t have heating and Zahir came out and ensured everything with our furnace was working perfectly by the time he left! He was very thorough in explaining what was going wrong and extremely knowledgeable about next steps. He was great; we’ll be asking for Zahir to come back for any and all of our HVAC needs in the future!

Zahir has serviced my address before, and each time—especially during seasonal tune-ups—he has shown the same high level of professionalism and dedication. He is thorough, honest, and communicates extremely well, always taking the time to explain what’s needed and why. His friendly approach and consistency make it clear that he truly takes pride in his work. I have great respect for and appreciation of the services he provides, and I trust him fully to keep my home running smoothly.

This was a very professional installation. Information and progress updates were provided. The team was competent, confident, and friendly. They have pride in their company and product. We had no concerns having them going in and out of our house up to the third floor and attic all day (it took 11 hrs - partly weather-related). The heat up there was oppressive and eventually there was a massive downpour. They persisted, nonetheless. Well done.

Anthony was a wonderful technician. He showed up on time and fixed the problem quickly and showed me how to fix it if it ever happens again. Also, Anthony is a dog lover and it was impressive how he handled our dog who has visitor disorder.

After messaging with SILA online, a technician arrived within two hours the week of a huge heat wave. Tony was very helpful knowledgeable, and gave great advice as to what I needed now and what to do for the future.

Sila is not the company it used to be, if indeed it ever was. It is a total scam now. In 2011, we hired them to install a Spacepac HVAC system in our old radiator-heated home. The cost was approximately $15,000, and the work was mostly satisfactory, except for some hard-sell and environmental issues. The salesman insisted on a certain A/C component even though we asked for another Energy Star model. The workmen left piles of dust around the house even though I waw nine-months pregnant, and called me "crazy" for complaining. Sila inspected our system annually and never found a problem. Then things got weird. In 2024, after my husband put a filter in backwards causing the system to trip, Silo charged us $600 to replace the thermostat and have "free" annual inspections. Later in the year, we inquired about adding a heat pump. They inspected the system, said it was fine but would need "upgrades" (additional flexible lines, etc.) that would cost $24,000 entail days if work. At our next (and last) "free" annual inspection in 2024, technician Vaccaro came out and said our system was dirty, rusted out, had old freon and needed to be totally replaced for $16,000! He blamed us for not replacing the filters even though we had them replaced just as Sila had recommended. He claimed that the filters had to be replaced every six months. We called another local plumbing company that said the freon was fine and the system just needed to be cleaned with bleach and have a PVC vent line installed. (Silo had erroneously omitted installing the moisture venting line in 2011.) The local plumber completed the work in a couple of hours for $160! My advice: stay away from this "company" unless you want to be ripped off. They are not --as we erroneously thought--the only game in town. Other companies do this type of work in older homes.

I don’t usually post reviews but I had to take the time to acknowledge the service I received from my technician Zahir Abdul-Hakim. He arrived promptly within the time I requested, he set the expectation for my service call. It didn’t not take him long to resolve my issues and he explained in detail what to look out for potential issues. I was extremely impressed by his professionalism that I am going to schedule him for additional work. I also recommended him to a few of my friends. Sila, you did an awesome job with selecting this young man to represent your company.