Water Heaters Only, Inc

I am 100% satisfied with this company and with the job they did to replace my water heater. They were prompt with the estimate appointment, and the quote was very reasonable. The day of installation the technician, "Loni", called me to let me know his estimated arrival time and he did arrive on time. I've been around long enough to know a company is only as good as their people they hire. Water Heaters Only should feel blessed to have Loni on their team. Not only is he polite and professional, but he's also a really decent guy. His work was perfection. He communicated clearly, made an adjustment in order to accommodate a clearance issue I had, and did a really nice job. Loni made my day with his excellent work and great attitude. Like I said, a company is only as good as their people and Loni is an excellent example of how to do things right. What an absolutely pleasant experience all things considered. Thank you, Loni, and thank you Water Heaters Only!

A n actual person answered the phone right when I called. No phone tree and call back. He was knowledgeable and clear. I had an appointment for the following morning. Wesley called ahead to confirm. He was early for the appointment. He was professional, funny, and clearly confident about all aspects of the job. He was pleasant about the difficult access. He offered advice when asked and I trusted his advice. The job was done quickly and the clean-up was thorough. This is the type of experience we hope for when a repair or replacement is required. I will certainly recommend Water Heaters Only and Wesley specifically to my neighbors and friends. Thank you.

Great service. I called on a Sunday and Monday Lucas was here. Lucas was very professional and courteous. He called about half hour before he got here and again when he arrived. He worked steadily for several hours to replace our water heater and the job was clean and well done. Highly recommend water heaters only and Lucas!

Lucas arrived at my home within the timeframe he mentioned over the phone. It’s also great that this company provides a link to track their route to help manage your schedule. I had two technicians come in for a quote prior to Lucas and he was first one who actually took out his tape measure and asked to check the vent coming from my backyard. Lucas was professional and efficient. I had a follow up question the next day and left a message to their front office and he immediately returned my call within 5 minutes.

This was one of the best experiences I have had dealing with a home repair. My wife spoke to the owner, who she said was great to talk to, didn't condescend, and made her feel like he was actually helping us think about and solve our issue. The technician who came to the house, Sean, was professional, patient, showed up when he said he would, and did excellent work. He's also, in my opinion, a good person who cares about how he is seen and how the job turns out. Thanks, guys!! We appreciate you and your business practices.

We called and spoke with Paul about our tankless water heater. We had an electrical problem and had inadvertently forgot to reset the breaker correctly. Not thinking about the electricity situation, we called Paul and he told us to check the breakers because it sounded to him like an electrical thing. He said he didn't want to charge us to come to the house and then find out it was a simple matter of turning the breakers back to on. So we had our son go down to the basement (the breakers are in the basement) and check them. Sure enough, two of the breakers were in the off position. As soon as we fixed that, the water heater came back to life. Thanks, Paul!!!

Wesley did a great job on a Saturday afternoon. Was without hot water for only half a day. He cleaned up after the install and made sure everything was operating properly before leaving. Couldn’t be happier.