M&A HVAC Services LLC

M&A always comes to the rescue anytime I have an HVAC issue. They are always pleasant and professional, and very timely. They have a great response time and follow up.

I highly recommend M&A HVAC Services. Our air conditioner broke during the hottest week here in Tennessee. Allen came out, figured out what the problem was and got us on the schedule quickly for a new system. He came out on time and did the work in one day. My calls were answered promptly and all my questions were answered to my satisfaction. Allen and Megan were great to work with. I give them 10 stars!!!

My home warranty company contacted M & A HVAC Services to check and repair my AC cooling system. They jumped right in to diagnose the problem and made the necessary adjustments and repairs to correct the problem. Experienced technicians were knowledgeable and helpful to resolve the issue in a timely manner. Great customer service.

Awful, Awful, Awful. Through a home warranty company they were supposed to come out and look at HVAC that wasn’t working. Appointment was booked a week in advance. Then an hour before they were supposed to come, they called and said they couldn’t work on it because it was a rooftop unit, even though they had worked on same unit the year before. Wouldn’t have had as much of an issue if they would have said they couldn’t work on it when the appointment was set. But they waited a week, a week I had no HVAC. Now have find another company which is another week long process, now going to be 2 weeks without working HVAC. They should have more respect for their customers.

My home warranty referred me to M&A. They were prompt, communicative, and professional. Solved my issue quickly and gave me tips for how to avoid in the future. Would definitely use them again.

These Google reviews HAVE TO BE absolute LIES!!!! We first received a text confirmation for M & A to come out Aug. 1st on June 30th.. On Aug. 1st we received a confirmed message for a scheduled appt. Monday, Aug. 4th. They had the time range in the confirmations, but we wanted to check to see by any chance if we could get an approximate time. When my husband finally was able to speak to a rep, she said we were never scheduled?! I called and got the same information with attitude! Things most definitely escalated on the phone. When I tried to explain to the woman that we have the confirm & we can send them to her, she refuted any messages we received where NOT from M & A. They doesn't send text confirmations. She claimed they attempted to call us 2 days prior to the appt. I told her we never received a call or have any missed calls from them. We have been without air for over a month. We absolutely weren't going to miss a call or opportunity to get things fixed. She doubled and tripled down that we were suppose to call them to confirm the appointment (the one that wasn't actually scheduled?!) She made such a fuss about us not calling them as to make sure I felt it was our fault. Then I asked her, "well, ma'am when you "called" us, did you leave a voicemail stating a good time and window for us to call and confirm our appointment before the slot offer expired? You could hear a cricket chirp in another state before she said no. I had my husband to call back because her and I were not on good terms. He called to deescalate and asked if they were available we would take the Fri., Aug.7th appt they offered Mon., Aug 4th. To make sure we didn't miss this window, he asked her if she needed his email to send notifications. She said it is sent via TEXT?!?!?!?!Alas, we never received a message. We took a buyout offer & the warranty company said they would cancel the work order. What work order? We never received a confirmation or notification from M & A for any future work, even adter my husband spoke to the rep!!!! I wrote a review on BBB but ran out of characters and BBB doesn't have an option to post pics.

These guys were great. I enjoyed working with Alan. Very professional. Verified the issue was fixed before leaving. Found an additional issue and came back same day to resolve it so we could get our A/C working again. Thank you for the service!