Comfort Heating & Air

⭐⭐⭐⭐⭐ I had an amazing experience with this heating and air company from start to finish! Logen, our service tech, was professional, knowledgeable, and made sure everything was running perfectly. Alex, the comfort advisor, walked us through our options without any pressure and really helped us find the best solution for our home. Riley, the lead installer, and Matt worked like a well-oiled machine—efficient, friendly, and detail-oriented. You can really tell this team runs on trust, respect, and what they call "the brotherhood." It’s rare to find a group of people who take so much pride in their work and in taking care of their customers. Highly recommend!

Edited Review; 4.5 stars After having a new HVAC system installed, I wasn't a happy customer. Without going into detail, there were aspects of the work I didn't find done correctly. To their credit, they came back out twice and fixed all the issues. Their employee who came out the 2nd & 3rd time (Chris) did terrific work. At this point I'm very pleased with everything and I plan to continue using their services in the future. 4.5/5 stars rating is completely due to initial install. They did end up making everything right but, initial issues have to deduct a little. I would now recommend this company.

Excellent company and experience. They came out and did a quote for me on Tuesday and had a brand new system installed the very next day! I am super happy with how fast and efficient everyone was, we finally have central heat and air after 3.5 years! Not to mention everything is brand new and they took the time to do it correctly. There was a huge gap between the furnace and the ventilation system and they took the time to repair it for us so we didn't have to worry about not being able to heat the house efficiently.

Very prompt. Really liked the guy that came out to give me an estimate. Very knowledgeable and did not throw a big sales pitch. The 3 guys that preformed the install were younger and enthusiastic, I could tell they were proud of their trade and their work. I enjoyed watching the complete installation, they explained everything as the work progressed. Complete heat and air in less than a day. I would highly recommend. I could tell right away that they are a top-notch company.

Frustrated is an understatement. We bought this new HVAC system 4 years ago with a "10 year warranty" from Comfort Heating in Lexington. Back in the summer we had an issue of the air not working properly and were told 3 different possible things that it could be. The last tech that came out found the inside unit was freezing up and between the diagnostic to run for a Freon leak and the Freon itself was gonna be around $3000. I said the hell with that and bought window units and put them in and they did just fine. Fast forward to last week and we go to kick the heat on and it’s not working. The inside and outside units are on but nothing is blowing. Call them out and they diagnose the blower motor being out and will call me with the price. I’m under the impression that we are under warranty and it won’t be that much. Last week when they called they informed me that the outside unit is under the 10 year warranty but the inside was only a 1 year warranty because it’s a "mobile home". I argued that we were never told that when we bought it and signed the paperwork and we were not. I threw a fit and they came down from the price of $1350 to $1200. They ordered the motor on Monday and said they would call me to set up installation because it should be in by Thursday. Hadn’t heard anything and called Tuesday with no return call. Called yesterday twice, spoke to people and no return call. Called again this morning and was told it will be a week and a half now before they can get the parts in. I have called last week and this week and the person I need to speak to never returns my call or is there apparently. Long story short, it’s gonna be cold next week, I’m aggravated and pissed and y’all NEVER GO TO THEM!

Ryan and the rest of the crew worked SO HARD to install a mini-split in a 100 year old home. They took great care when cutting into my old plaster. They worked tirelessly for 3 days. I FINALLY have a warm old house! 10/10 recommend Comfort Heating & Air.

I was a loyal customer of Comfort Heating and Air for over 11 years. I originally had them install a new HVAC system and was happy for many years. I enrolled in their $30/month maintenance plan, which included two yearly inspections and filter changes. This past year, the service quality dropped significantly. During one visit, the technician failed to seal the upstairs air handler properly, causing cooling issues and leaking cold air into the attic. I discovered the issue myself, fixed it, and also realized the upstairs filter hadn't been changed — part of what I was paying for. At the fall inspection, the technician arrived 45 minutes late without calling. He showed me photos suggesting I needed additional parts and emailed me a quote. He washed the downstairs unit filter, but told me I was responsible for reinstalling it after it dried. He did not replace the upstairs filter again. I contacted the service manager, who did send another tech to correct the issues — and I appreciated that — but by then, my trust was gone. I called to cancel my maintenance plan and was told it was done and I’d get a confirmation email. That never came. Instead, I was charged again the next month. I had to call twice more to follow up. Even after they confirmed the cancellation internally, the billing continued with no clear resolution or confirmation sent to me. Unfortunately, based on the decline in service quality, lack of communication, and ongoing billing issues, I can no longer recommend Comfort Heating and Air