Vassars Service of Richmond

Bobby and Robert both have been servicing my HVAC system for years and I have had no failures or issues. I am always glad to have them come. They are prompt, thorough, clean up and communicate information to me as needed so I can do my part in keeping the system running. Very grateful for Vassar’s service. It makes a difference to keep things serviced and running in good order.

We have had nothing but an exceptional experience with Vassars. We first contacted Vassars concerning the replacement of our water heater. Eric Powell came out and gave us the best options on heater options and his knowledge was far more than the other plumbers that had come out who tried to sell us tankless water heaters even though we did not have the necessary gas output to make it fully functional. While he was here, we asked about their HVAC maintenance program and we immediately signed up, especially after our debacle with Dominion’s installation of a brand new A/C and furnace. Since then, we have used them for all of our plumbing and HVAC needs. Every single technician that they have sent has been extremely polite and knowledgeable and the their technical ability has been far better than any other technician we have had. Just recently, we had a weekend after hours situation with our A/C (I think this is the only time something happens). Our emergency technician was none other than the owner covering for one of his technicians. This is the pure example of leadership. He listened to everything and quickly determined the cause of the issue. We recommend Vassars to everyone and they should be the first contractor on your phone dial!

Excellent experience. Bobby Robinson was very friendly and fixed the garbage disposal plumbing issue. He also explained the issues and explain the fixing process. Going to Bobby and Vassars for any future needs. Thank you Bobby

Vassars and Cliff and his team were great to work with. Corey and Bryan were fantastic, they completed the installation of the Bosch Mini Split unit in record time with no issues. Their work was professional and the installation and start up was perfect. Thank you!

This was the second time I have used Vassar’s. Daniel came out to check my tankless water heater and as it turned out, he only had to clean around the igniter. He was in an out and was very friendly, knowledgeable and professional. Today Tony came out to install hoses on 3 commodes. I was very impressed with his work. Tony was very organized. He cleaned up after his work. He was good about asking my opinion and giving me advice when I asked him. I will definitely keep Vassar’s on speed dial at my house. Tony came out today to check my water heater. He was cordial, efficient and very knowledgeable. He is always so good about answering my questions. I appreciate Vassars for getting the hot water working the same day I called for service. Please make sure you give Tony a pat on the back for us. He’s the BEST!

I had Jeff Wright install a Rinnai system 18 months ago. He retired and recommended Vassar. Last October, we had them come in to do a routine servicing. Almost immediately, the system started malfunctioning and we had the same tech come out again but the system continued to malfunction. For the next two weeks, we tried to talk to somebody in authority at Vassar without success. He was avoiding us!!! We are using a different service and would never use Vassar again. If I could give them zero stars, I would.

Service and annual checkup was completely by Bobby and he did a great job and was very professional.