Metro

We've been using Metro for 12 years now. We've never had a bad or unpleasant experience with them. Today was no exception. Tony S. contacted me this morning to let me know he was in the way, and was here at the scheduled time. Tony, like every other technician I've dealt with from Metro, was very knowledgeable, competent and friendly. He had our AC back up and running in about 30 minutes. I highly recommend Metro for any AC or Heating service you might need.

Extraordinary!!! They saved me $22,000! Conway wanted to replace my 10 YO system with a top of the line heat pump, said mine was beyond repair. So, I got a second opinion……..from Metro. The service man replaced a worn out "permanent, cleanable" filter. It’s been running like a champ ever since. I got a $190 annual service contract and they applied my visit as the first of two in my annual plan. $22,200 quote, you do the math. My AC is like me, old but still alive. Everybody was as nice as they could be. No "man-speak," thank you very much. It was the highlight of my week!

These guys did a horrible Installation on my unit under a warranty service call. they used my stuff to hold the copper line set up without strapping it, left wires exposed and hanging off a motherboard. Then tried to charge me $150 extra for an adapter they had to purchase and didn't use. They just sat the unit on top and taped it together. What did these guys think I'm an Idiot? They left and said they would come back the next day to complete the job. The manager called me and said I owed them for the adapter "cash". I told him they took the adapter with them. I told him to take it up with the warranty company, and he said "go to hell have someone else finish the Installation" then hung up on me! See how they tried to scam me! I called the warranty company back and they sent a different guy out to finish the job. When you have a warranty you pay for the service call, that is all!!!

Just so impressed with Metro Air Conditioner and Heating. Such nice people and well qualified. Have to say something about Kerry and so knowledgeable about maintaining HVAC system. Thanks for coming out quickly when there was an issue with a/c. Impossible to lose air in this heat. Thanks to Metro!!!

The company was very quick to come a fix my air conditioner. I would highly recommend this company to anyone.

Trevant Carter was very professional and courteous. Throughly explained what he was doing during service to the unit.

Kerry was absolutely great getting Charlie to my house as soon as he finish the job he was on to work on my AC. The system that they use to alert me when he is on his way to my house and using the map showing where he is coming from and how i can follow his location all the way to my house is just awesome. Charlie was wonderful and he got right to work and found the issue right away and fixed it. Nice and cool now. You definitely have me as a customer. Thank you both so much. AR