24 Hour Air

Had 24 hour air come out for a home warranty claim for an AC that was out, the technician was rude from the start, wasn't even listening to my explanation of the situation, was disagreeing with me about what kind of system I have (I live here so I know), he messed around with the system for a few minutes, couldn't fix it and then just told the home warranty that I tampered with it so he couldn't fix. I can't speak to their service if you're a paying customer, but if you have a home warranty claim I don't think he even tried or knew how to fix it and just didn't want to bother. ****Update to my review, appreciate the snarky reply from the company, it shows how professional they are. I called another company and they fixed it in 10 minutes, blown fuse. In my original review I had the caveat that maybe 24 hour air was better if it wasn't warranty, but they weren't able to fix a blown fuse and spend more time arguing with their reviews****

I am very unhappy with the service that I received. This tech Mr. Roe was very unprofessional and rude. They came to my house through our warranty work order. When he came to my house, first he did not speak. Did not ask to go upstairs he just went up stairs. Left our patio door open. He stated that the unit needed a new capacitor and the coils needed to be cleaned. My husband asked him if he was certain that was the case as we have had the same issue last year. The unit is still cycling on and off. I reached back out to him and he stated that he needed to know how often the unit is cycling on and off. I told him I did not know but I know for sure it should not be doing it. He should have took the initiative to come back out to check the unit. I felt as though he did not want to see what was actually wrong with the unit. I asked to speak with his boss. He tells me he is not available and he is the only one I can speak too. The tech closed out my service ticket and he knew good and well that the unit was not fixed correctly. I told the tech that I no longer wanted to do business with him and he said you can contact your warranty company and have them transfer you. The way this service call went was unacceptable and I will never do business with them again.

I didn't contact this company, they were assigned by my Home Warranty company. I was scheduled for 9:00 - 11:00 AM and was contacted the day before for verification and received a call from the technician shortly after 9:00 letting me know he was on his way. He arrived and assessed the situation and made sure I was aware of what was wrong with my unit and what it would take to fix it. He made the repairs and ensured that the unit was working properly before departing. Very thorough and very professional.

We have a home warranty company, so we had to work through them which was not so great BUT, 24 hour AIr came out on the weekend, quickly diagnosed the leak and contacted the warranty company right away. The customer care we received from them was great! Even if we didn’t have the warranty, I wouldn’t hesitate contacting 24 Hour Air. The technicians that made the repair were polite, efficient and professional in every way. The problem we had was the warranty company. They would either pay to recharge the system or fix the A.C. In order to fix it, we had to wait for the part to come in which put us without A.C. for almost two weeks! I put that totally on the home warranty company!

I would give them 10 STARS if I could. My AC suddenly stopped working on a day that was 90+ degrees. I called several companies and got 3 different quotes. The tech from 24 hr AIR gave me the lowest price and was by far the friendliest. He carefully explained to me exactly what needed to be done and he was able to do the repair the very next day (One company told me it would take a week to get the part!!!!). I must say, I am very happy with the customer service and my home is now nice and cool. In a time where businesses are all about the $$$ it is good to see that good old customer service and kindness still exists at a fair price. I would recommend these guys to EVERYONE :-). Stay cool!

Update. I've canceled all services with this company. After last year, they blew us off and are now claiming they no longer honor the old contract. We've reached out to another crew to take over our annual service. I would not recommend them. They basically got us to pay for the Air Purification up charge, told us they were going to sign us up for an annual contract then left us hanging. I tried to call several times over the past few months but was told "just reply to the email we sent". After several emails and still no reply, my wife just called them again and they're still not providing us the services we paid for. Steer clear. Brad Gowan came out for our regular spring/summer servicing today. He was on time and professional. Everyone I have worked with has been great. He suggested we install an Air Purification system and did it on the spot during the regular maintenance. I highly recommend to anyone that they sign up for a regular maintenance account with 24 Hour Air.

We used this company through our home warranty company. Our heater was not working and 24 Hour Air was prompt, professional and fixed the problem. They called a day early to confirm the problem and Anthony came out and was very professional and knowledgeable. He knew exactly what the problem was and fixed it. Great team and would highly recommend.