Jones Heating and Air Conditioning

I have been using Jones Heat&Air for over 10 years, EXCELLENT SERVICE. The techs are all very knowledgeable and quick to get your service back up and running. I also purchased 2 brand new trane heating and air units for my home from them. The time frame on remove and replace was hardly 2 days. The units were very energy efficient and changed my home's living experience. I give Jones Heat&Air 5 stars, Superior Company!!!

Faced with having to replace my HVAC unit in my home after 17 years, I gathered several quotes from local companies. Jones Heating and Air stood out above all the others! Their estimator Dave was very knowledgeable and listened to my concerns. He did the calculations to ensure the new system would be as efficient as possible and not cutting corners to make it work. John and Kevin, along with Dave, did an amazing job on the install! I can't say enough good things about these gentleman! The weather was awful the day of install but they knocked it outta the park! The office staff was a pleasure to deal with and handled all the warranties, rebates, and financing quickly and efficiently! Piece of mind is huge when having to invest a large sum of money and Jones Heating and Air really goes above and beyond to ensure a quality job at the best pricing available! Their work is backed by a fantastic warranty and included an additional year of service compared to anybody else. I would definitely recommend Jones if you're in need of anything dealing with HVAC!

We have an annual contract and are glad we do. This is our second visit for 2022 and decided to renew for 2023. Our service technician, Amir was polite, professional and was overall a delight to communicate with. He explained everything quite well and made me aware of a potential future issue with the downstairs heat exchangers. Now I can prepare for the future. I'd recommend their services.

When we moved into our house they had already serviced one of the units for the previous owners. When it came time to call for service I decided instead of randomly calling around I would use a place that already had knowledge of the property. Everyone I’ve worked with has been very helpful and they have excellent customer service. We have been using them for almost 6 years now and I have never had an issue with anything they’ve installed or repaired. When we moved in there were 4 units that were all 25 years or older and we also had 2 other properties with older units as well. Super expensive to replace all at once but they helped us decide which would best to replace and which we could get a few years out of. So they’ve done a lot of work for us too. I highly recommend using them if you have a heating or air conditioning issue.

I have used Jones Heating & Air Conditioning since arriving in Charlotte in 1999! This means many visits for standard maintenance and when new units were needed we turned to Jones for this service as well. The units and their service and maintenance have been of the highest quality. This company is reasonable, reliable and has fulfilled all expectations. They have my highest recommendation.

Excellent service. I made a call to Jones Heating & Air, and they had someone out rather quickly. I was given a window that the tech would arrive, and he was here earlier than expected. The tech that came out, Dave was very professional, and had my AC back working in no time. Being new to the area, I will be using their service again.

My system was going out of warranty this year and after numerous service calls each year for the last five years (with a different company) I got on Tranes web site and with in seconds I had a call from Jones . I explained my situation that I wanted to replace and they had some one at my house within hours. I received two quotes which were what I had expected and two day’s later I had an install. These guys were great, professional, cleaned up the mess the last contractor made. They made sure everything was working and explained my fancy thermostat to me.. called the next day... quality group. Friendly fast fair service! I highly recommend them and Trane products. You can’t stop a Trane.