Polar Express Air Conditioning & Heating

Polar Express replaced our AC unit over a year ago, and it’s been running perfectly ever since! Heather and her team provide exceptional customer service. When I needed a new thermostat, they upgraded us to a much better model and even included a box of filters that will last us a long time. They stuck to their schedule, worked efficiently, and did an excellent job. Of course, our AC went out in August—but they went above and beyond by providing a window unit to keep part of our home cool while we waited for the new system. Polar Express has earned a lifelong customer!

Our 14 year-old HVAC unit decided to give up the ghost a few days ago. It turned out the unit was never installed properly, even though code's signed off on it. I reached out to Heather at Polar Express around midnight on Monday. Heather reached out to me early the next morning and had one of her guys (Shaq) on site for an inspection early Tuesday morning. As it turned out, not only was the repair going to be cost prohibitive, but our plenum was absolutely infested with moist, black mold. This is because the previous installer, Crums, did not seal the plenum correctly. Sadly, codes never checked it. Thanks to Heather, Shaq and Mohammad, we were able to select an entire new HVAC system by the end of the day on Tuesday. At 9 AM on Thursday morning, Rafal, arrived and started the removal of the old system and installation of the new Carrier/Bryant HVAC system. Rafal did an exceptional installation of the new system and corrected so much that was wrong with the venting of the old. He completely replaced the plenum and did a masterful, dare I say, artful job of connecting the new system with the upper part of the plenum in the attic. Our air has never been cleaner, and there are no hotspots throughout the home. We can actually run our system in a much more efficient manner now. We wish to thank everyone at Polar Express for their kindness, prompt arrival and complete professionalism throughout the process. These things are always traumatic because of the costs associated. When you have people that care, it helps to lessen that trauma. My wife and I highly recommend reaching out to Heather and her team for service, repairs or replacement of your HVAC system.

I used Polar Express AC to install a 5 ton system last month after seeing my electric bill go up and hearing my system struggling. Mohammed recommended going with a 2-stage condenser paired with a variable speed air handler which provided increased efficiency and also qualified for a $2,000.00 energy tax rebate. The overall price was much better than quotes received from some of the big name companies and the craftsmanship was stellar. After install he was available to answer my questions about how the different stages work with my zoned system. I have been happy with this purchase since install and starting to see significant savings on my electric bill. Definitely recommend this company over any big name company in the area.

I recently had the pleasure of having Derek from Polar Express come out to service my air conditioner, and I can confidently say he is a true professional! From the moment he arrived, he was courteous, knowledgeable, and clearly dedicated to finding the root cause of my AC issue. Derek thoroughly diagnosed the problem, explained everything clearly, and efficiently completed the repairs, leaving my system running perfectly again. His expertise and friendly demeanor are a credit to Polar Express, and I would highly recommend Derek to anyone needing air conditioning service.

Polar express are reliable and professional. Every had been pleasant and the owner gets back to you in a timely manner. They installed my Ac almost 2 yrs ago and am Very pleased with service. Want some reliable and friendly and affordable… then check them out .

Thankful for finding a company that I trust. Many of my neighbors have used them so when we had a problem we knew who to call right away. They have fantastic communication and their techs are smart and efficient. Highly recommend.

Polar Express was fantastic to work with. They provided a rapid response and had our AC back up in running in no time. Extremely friendly, professional and economical. I've found my new HVAC service company.