Airight Cooling, Heating & Plumbing Inc.

Outstanding experience! I am filled with gratitude for AiRight Cooling, Heating & Plumbing and Ryan, Enoch, and Chris. Through each interaction it was evident that the team was dedicated. My 40 year old system no longer worked. They assessed, advocated on my behalf with my warranty company and the result was the installation of a full new system and thermostat. They took the time to describe what was happening through the entire process and provided the education I needed to successfully maintain the new unit. 20+ stars! Thank you again.

I had an appointment to get a proposal and the technical called and said he was outside so I went outside my front gate and nobody was there so I called the # he called me from, which was not a direct line so I called the company directly and they began texting me asking me to confirm the color of my house and address. Meanwhile, a few minutes passed by. I am finally told he's outside in the back alley so I go out there and nobody is there and then I'm told he had to leave. He waited all of 5 minutes for me and should have called me back immediately after not seeing me but he didn't. Instead I had to use a go between to ascertain his whereabouts and apparently 5 minutes is too long to wait. I set a 3 or 4 our window time out of day for this appointment and all they spare is 5 minutes before leaving. Using a go between to find the technical was lame and ultimately the technical and I would have connected had he called me. I'm glad I found out how much they value their clients because when I called them out on how they wasted my time, they proceeded to gas light me. I am the one who initiated the phone call not the technician. I am the one who wasted valuable time in my day. They couldn't be bothered to do the proposal because of a 5 to max 10 delay so he could find my house and me. I'd think twice before doing business with this company.

Ryan did an excellent job today servicing our water heater and ac! He was very personable and knowledgeable patiently explaining everything in great detail. Thank you Ryan because of you I’d recommend AiRight to anyone. Shawn

We had a great experience today with Airight for a routine HVAC tune-up. The technician who came out was fantastic—extremely knowledgeable, professional, and kind. Enoch took the time to explain everything clearly and gave us several helpful tips to make our system more efficient and save on our energy bills. It’s rare to find someone who is not only skilled at their job but also genuinely cares about helping customers. We really appreciated his thoroughness and friendly attitude. Highly recommend both Enoch Klingbeil and the company!

Technician Ryan was knowledgeable and courteous and setting up appointment was fast and easy. The problem I had was a cooling battery replacement cost of $417.00. That price seemed very high so I looked it up online. The cost of the battery was 13-17.00 so that is quite the markup. If you’re going to charge that kind of markup please don’t blame gas, insurance, etc. which was the company’s explanation. That’s fine if your mantra is caveat emptor! Update: after the $79.00 tuneup our ac unit stopped working. It worked fine before the tune-up but the company said they wouldn’t send anyone out as their report listed a number of repairs. Beware of using this company that charges $400.00 for a battery installation on a 17.00 battery.

Our condenser was not starting/working, we called AirRight to come assess the problem. They fit my request right in and Enoch the technician (in my opinion an expert) was here within hours. He replaced a part that was inoperative, checked the refrigerant levels - noted they were low and ran other diagnostics. He was able to get it to work and gave us other options to fix the issues that might arise in the long term. Thank you very much Enoch for not just trying to get us to replace the whole condenser and evaporator, spending $$$$$ but actually taking the time to run diagnostics and do a root cause analysis. Thank you Enoch and big huge shout out to Mer for organizing it all for us.

The initial sale on this unit was a little bumpy because we were going back-and-forth as to whether I should replace or repair the unit. Once I decided to replace Ryan was very knowledgeable about getting me into the right unit. I already knew pretty much what I wanted, but he Nailed it down for me. Both Ryan and Chris were very professional towards me as a customer and towards their job. As someone who has worked in the trades for over 50 years, I appreciated their attention to detail. Overall, a very good job. PS Tell the owner of this company to get some refrigerator magnets, (cheap stuff) and he’ll get a whole lot more business. Just IMHO