Perdue Heating and Cooling

Avoid Using SWIFT AIR MECHANICAL / PERDUE HEATING AND COOLING If You Want the Job Done Right When Swift Air (also known as Perdue Heating and Cooling) installed my new air conditioner, they overcharged the system. This caused the unit to short cycle for several days straight (see video). They eventually returned to remove excess refrigerant, which resolved the immediate issue, but I have been concerned ever since about the wear and tear that may have caused on the system and how much it may have shortened its lifespan since it probably started and stopped thousands of times during that short timespan. During install they also remove all the trim from an access opening to my attic and never returned to repair it (see photo). Despite this, I continued using them because new units come with a service contract. That turned out to be a mistake. Several times during my service contact with them they have forgotten to come perform either my spring or fall maintenance. During this last spring maintenance visit, after I called to remind them to come out, they failed to reconnect a capacitor which resulted in blowing a fuse in the AC system and leaving me without air conditioning for several days. They also neglected to replace the caps on the refrigerant lines. (see photos) And now, even though I'm covered under both the Swift Air service plan and the Trane manufacturer warranty, I've been without AC for five days and counting while I wait for them to return to replace a failed Trane thermostat—something they’ve acknowledged is covered under warranty. To make matters worse, while Penny (who answers the phone) is kind and helpful, no one from their parts department has responded to either her follow-ups or mine. I still have no idea whether the part has even been ordered or when they plan to complete the repair. In short, if you want reliable service and a properly installed system without excess damage to your home, I strongly recommend looking elsewhere. Services HVAC system repair, HVAC system maintenance, A/C system maintenance, A/C system repair, Heating system installation, Repair HVAC, Install AC, Heating system maintenance

Of all the companies you could hire, do not hire Perdue Heating and Cooling! Hiring them was a big mistake. During their time in our home, we experienced theft and vandalism of our equipment. The owner failed to deliver a quality design or reliable equipment, leaving us with an uncomfortable and poorly functioning system. This company operates like a fly-by-night organization and cannot be trusted to handle professional HVAC work. 1. Unprofessional 2. Untrustworthy 3. Incompetent 4. Inefficient 5. Disorganized 6. Inconsistent 7. Neglectful 8. Substandard 9. Unreliable 10. Dishonest 11. Deceptive 12. Reckless 13. Unskilled

My father has had a service contract with this company for many years. However when they last came out for a winter service, the service person did not wear any covering on his workbooks and left footprints all over Dad's carpet that was layed that week!. A manager came to the home after I called them and stated they would take care of it and stating their full responsibility for the ruined carpet. THEY hired a carpet cleaner who came out, but were unable to remove the footprints. Not only have they not paid the carpet cleaner - now 6 months overdue - but the general manager after agreeing to replace the carpet for the hallway, stopped answering and returning calls. I strongly recommend never using Perdue Heating based on this experience!

The amount of good reviews from this company are chocking to me. We had a completely new HVAC system put in by them about 5 years ago and have had nothing but issue with it. We have had them out roughly 6 months ago to fix an issue in the attic and come to find out nothing got fixed. They also did not complete the project well enough in the crawl space. We have been basically cooling and heating the crawl space and attic for now several years. A huge THANK YOU goes out to the company that has educated us and help us get the HVAC system up and running like it should.

I am a first time homeowner. When I walked into a frigid house this evening, I panicked. And then called my mom. Who recommended Purdue Heating & Cooling. The dispatch person took my information and told me I’d get a call back. I expected it to be a while, but within 5 minutes my phone was ringing. Jarrod was incredibly helpful, personable, patient, and thorough, and was able to walk me through repairing my own furnace step-by-step. Within an hour my heat was back on and didn’t cost me a penny. I am very grateful to Jarrod and Purdue Heating and Cooling for excellent assistance and customer service.

What can I say, Jarrod is a true professional. He was on time, polite, knowledgeable, and explained everything to me so I could easily understand. I am going to personally request him from here on out. Very happy with my service today and would highly recommend Perdue Heating and Cooling for all your HVAC needs. They are honest and fair, which is hard to find. Thank you for a great experience!!

The technician Jared was one of the NICEST persons I have ever dealt with for HVAC. He was kind, considerate of our home, and knowledgeable. He went out of his way to explain every step and gave me lots of tips on how to extend the life of my system. He arrived promptly and quickly diagnosed the problem. He is an asset to your company.