Green Street HVAC, LLC

Promised Coverage, Then Tried To Charged for a Free Warranty Part I purchased an HVAC system from Green Street HVAC nearly three years ago for about $18,000—paying almost $10,000 more than an alternate (unlicensed) quote—only because I was assured parts and labor would be covered and the company would stand behind the install. During a cold front, I requested service (Ref: Estimate #20631848) and asked for basic documentation (contract copy, warranty registration, and a fully itemized estimate with OEM part numbers/MSRP and labor breakdown). The estimate came back over $3,000, with ~$1,700 just for the part, and included a line labeled "Band-Aid." After consulting Service, Inc. (Nashville) and Hiller, I learned "Band-Aid" can function as open-ended billing—i.e., "whatever it takes" after the part is installed, with no clear cap. To verify, I had Service, Inc. review the job. They confirmed in writing that: The part is fully covered under the manufacturer’s warranty ($0 to me), and The install is about a 1-hour job, with a labor quote less than half of Green Street’s total. In plain terms: I paid a premium (~$18k), nearly $10k more than another bid, for peace of mind (parts + labor assurances). Before a storm, I asked for help and transparency. Green Street quoted $3,000+, including $1,700 for a warranty part that should be $0. Their estimate used "Band-Aid," flagged by two licensed contractors as open-ended/uncapped language. Service, Inc. honored the warranty ($0 part) and quoted a clear, fair price for ~1 hour of work. I support local businesses that do right by their customers—especially when families are relying on heat in bad weather. My experience with Green Street HVAC was unresponsive, non-transparent, and inconsistent with what was promised. If you’re considering them, insist—in writing—on: Proof of manufacturer warranty registration (model/serial + confirmation), Written parts coverage terms (what’s $0 under warranty), and A fully itemized estimate (OEM part numbers, MSRP/list, exact labor hours & rate; avoid vague "Band-Aid" codes). Date of service request: 10/24 Estimate: #20631848 TL;DR: Green Street quoted $3,000+, including $1,700 for a warranty part and an open-ended "Band-Aid" line. Service, Inc. (Nashville) confirmed the part is $0 under warranty and the job is ~1 hour, at less than half of Green Street’s total.

Jacob and Devin did a excellent job im very happy with our new Daikin Fit highly recommend Green Street easy to work with waited a couple months to leave a review to see the difference it was worth it

Amazing service and sales as always! Their prices are hard to beat compared to other bids my husband and I have received for replacing our split unit. They also offer financing options too. Thank you Bryce!

Besides the fact that every technician has been professional, knowledgeable and friendly, what more could you want?? Today was a perfect example. If this company continues to attract the quality of employees as S.S., they will continue to not only do well but exceed their own expectations.

We were very impressed with your employees! They were very polite, professional, and went above and beyond the call of duty to make sure the job was done well. We wanted to personally mention both Devin and Jacob…who worked on installing the unit. They were fantastic! We will definitely recommend you guys.

We've been using Green Street for years and will never use another company. Tim is our technician and he's like family now. Green Street is meticulous, knowledgeable, honest, reliable, and never overpriced. We have recommended them to many other happy clients.

This company is amazing. Everyone who's come out is very polite, thorough, respectful of my home, and they are fairly priced. I've never had a bad experience with them. I'm a little sad that I won't be able to use them when I close on my next house, as I'll be moving out of state. If I was staying in the area, though, I would absolutely renew my plan with them. I would highly recommend Green Street to anyone who needs hvac repair or just routine maintenance.