Mercurio's Heating & Air Conditioning

Arnold was the best! We ran into two issues during the install. The original heat pump delivered was incorrect, but they were able to redeliver the correct one within a few hours. They also had to pivot to add some equipment so that the furnace and heat pump and thermostat were all communicating correctly. Rich did the electrical and made sure we were happy with the location of the run wiring. Arnold had all the needed items and made sure we were tracking their progress through the day. It took longer than expected but they did an amazing job!

I contracted with Mercurios to connect a generator to my natural gas meter. About a ~15 foot run. Their estimate was for $1607.45. Since the estimate didn't include permitting I asked what the additional cost would be to permit it and was told $300.00. Although cost of the permit was only $55.00 I didn't want the hassle of it, I agreed. Since I never heard anything from the manager about the permit I went ahead and pulled one myself online. While the plumber was at the house he told me the cost to permit would be several thousands of dollars. I called the manager who told me the quoted amount was still good ($300) and he would call the plumber to inform him the crazy amount was not for this type of installation. Before I continue I want to say the plumber was great. Professional and did an outstanding job. I was glad I was able to meet him. I question the management and ethics of the company. After the line was installed and the generator hooked up (gas on) I called the manager to ask him what to do about the permit. He told me to put it up for final inspection, so I did. The inspector came out to the house, said he wanted to see a leak check and left. Mercurio's should have known the inspector would require a leak check. I called the manger and informed him a leak check needed to be done and the plumber made a 2nd trip out to the house to install a $15 pressure gage and cap the lines. I put it up for inspection for the leak check and it was bought off. Once more the plumber came out, removed the caps and pressure gage and reconnected the system. I put it up for final inspection sending pictures to the inspector. Since the inspector we had been working with was out, a new inspector looked at the pictures and wanted the unpainted fittings painted which I did. I then put it up for final inspection and it was bought off. Mercurio's charged me every time the plumber came to the house. The plumber's cost was not included in the $300 quoted permit cost. In the end, since I was fed up with the company, I paid $2,374.39 for what was quoted to be 1607.45 + $300 for permit just to put an end to my relationship with Mercuio's. I pulled the permit, painted the fittings smoke grey (as well as my meter) and coordinated the inspections with the county. Not really sure what the $300 was for and the additional $466.94 included an extra trip to the house for the leak check half of which should have been on Mercurio's. When the plumber left the first time the system should have been under test. That would only have required the plumber to come back out to the house one time, not twice. I ended up paying an extra $766.45 for a poorly managed installation. I consider it bait and switch. I'm quoted one price and get charged three times that amount. If I were to do it again, I'd do it all myself, start to finish. If you choose this company ensure every single detail is included in the estimate so they can't come back and say you owe them more. I'm just thankful to be done with this installation.

We had the pleasure of working with Josh Withers from Mercurio's for our water heater installation, and we couldn't be happier with the experience. From start to finish, Josh provided outstanding customer service. He kept us informed throughout the entire process — from the initial inspection to the final installation — and made sure we understood everything that was going on. Josh went above and beyond expectations. Not only did he install the water heater efficiently, but he also took the time to address and fix a few issues he found along the way. It's clear he takes pride in his work and truly cares about the quality of service he provides. Highly recommend Josh and Mercurio's for anyone in need of professional, trustworthy, and top-notch service! Thank you again Josh and Mercurio's for always helping with our home improvements.

Amazing service and expertise! We called Mercurio’s after another electrician advised we will need to upgrade our panel and service without even opening to see if we have any available spaces for an EV charger. Chris R. was punctual, professional and listened to our concerns. He was straightforward to what he can and cannot do and within a week we had our EV charge and few other electrical projects completed. I can’t recommend them enough.

My basement bathroom shower and toilet were backed up. David S. showed up same day, and was quick and thorough. Scoped my whole drain from toilet to Tacoma sewer line and explained the whole thing to me. And he was super nice! This was my second time using Mercurio’s, the other time my furnace went out. Same thing- super nice guy, very thorough and fast, took time to explain stuff. I loved it. These are the guys I call from now on without a doubt.

Mercurios replaced our failed HVAC system today. The guys were all great and did a fantastic job. Of course getting a new system wasn’t expected or cheap but everyone from their sales guy Tony to the install crew Max and Eric made the entire experience as pain free as possible. I would highly recommend them to anyone needing HVAC replacement or service .

As Always great service! My tech Andre was great. He was very thorough when servicing my furnace answered all my questions, He also gave me a pamphlet with all the new things that Mercurios has started doing. — I always prepay ahead for my furnace to be serviced for the next year, and I learned that they now do two services a year for the same price, As well as a few other new things. When speaking with Amber to change my service date she went above and beyond to give me a different day that works better for my schedule. As a small business owner, I know how important reviews are. I would definitely recommend this company for all your HVAC needs.