Heating And Cooling Tacoma

The chill in the air was no match for the expert touch of the HVAC technician who serviced our heating unit. Arriving promptly, they meticulously inspected and cleaned every component, ensuring everything ran smoothly. Within an hour, our home was cozy and warm, and we gained valuable tips for maintaining efficiency. Highly recommend their reliable expertise!

Service was ok. We had an unexpected charge of $99.00 a year later only to find out they set us up for some annual renewal. We have had no follow up with then since our new furnace a year ago. I was able to call premium home services and dispute the charge, but some transparency would have been nice. Now I'm wondering if we really needed a nee furnace after reading some of these other reviews.

DO NOT USE THIS COMPANY!!!purchased a furnace in feb of 2023. In September or 2023 the unit had a bad board. Tried to contact the company 58 times( yes I went back to count and can show the screenshots.) they kept telling me that a tech would reach out. No response and not follow up from anyone. I was hung up on over 15 times when trying to get information about my warranty. I will be taking them to small claims for the cost of labor, parts, time spent on this issue. Have also reached out to the BBB to take action against. They contract all the work to third party so you only deal with them for scheduling. It’s a pain. Incredible waste of time. Do yourself a favor and go to someone else.

I chose to go with Benjamin Heating And Cooling based on my friends referral and they didn't disappoint. They had a professional and knowledgeable sales team that isn't pushy on getting the price tag up. They were able to lay out all the options so you can make a good decision considering your own needs. My AC install was flawless with a clean finish. The gents that came out were true craftsmen. Excellent!!!

I can't believe how reliable this company is! I am extremely happy I went with them. The time between me calling them the first time to sched a tech to take a look at my faulty unit and getting new a/c installed was only 6 hours! Nick, Josh and his team have been thorough, very friendly, and knowledgeable. I highly recommend!!!

Benjamin Heating And Cooling installed two new HVAC systems at our home. They were happy to answer all of our questions and concerns, had knowledgeable technicians, showed up on time and also had great prices for the new system. I would highly recommend them!

they offered a complimentary inspection and the guy came out and said our house was going to burn down if we didn't buy a new furnace and he gave us a bunch of reasons. he then charged us $89 for the inspection and we said it was supposed to be free. He talked us into believing we needed a new furnace and this would be considered down payment so we paid. feeling unsure we got two more opinions who both said our furnace was absurdly fine and told us people will use scare tactics to get you to purchase a new furnace. we called to get a refund and they said they don't know how to refund. stay away!!! they just want your money and are absolutely clueless and heartless. we are working with the BBB to fix this so they can't do this to anyone else