Tacoma Air Conditioning and Heating

They installed a new hot water heater, and when I had a plumber at the house for another issue two months later, he noted they did a poor job. The expansion tank for the hot water heater was left unsupported at the end of 18-24" length of 20-year old C-CPVC pex piping and developed substantial bend under the strain, risking a major break of my main water line. (See attached photos). I had the plumber immediately fix at my own cost, and when I sent emails to All Ways to seek some compensation for my additional plumbings cost to fix their install, I never received a meaningful response - just, "we will let the owner know…" I did not want to leave this review/warning, but they never stood behind their install. Their choice.

The technician, Rod, was able to come out within a week of calling for service. He was on time, very professional and friendly. He showed me how to clean the metal filters in my unit and even cleaned them for me. Not only that, he turned off my house and rolled it back up in the hose holder for me, not many people do that extra touch and I greatly appreciate it. He did a great job of general maintenance. I recommend this company and technician.

Our Trane A/C outdoor fan stopped working. Forecast is literally 106 degrees for Tacoma this coming Sunday. Figured it would cost at least $241.00 for a new fan motor. (Amazon.com price). Then add in a $150.00 service call with labor and I was expecting to pay minimum $600.00. The service man from All Ways (Mark) checked the capacitor first and showed me the capacitor wasn't working which caused the fan to stop working. A less expensive remedy. Also, he noticed a separate issue (2 pole contacter on our heat pump system) had significant blackening on the brass contacts. His advice was to change it out before next winter. Later I asked if he might have the parts on hand. He checked his truck and came back with the exact match. Out with the old in with the new. Final cost $360. So glad we didn't choose Pacific Heating and Cooling.

Extremely pleased with our new furnace, heat pump and hot water tank install. All-Ways Air Control arrived on time. Job completed as promised on budget. No hidden costs. Installer took time to leave our house cleaner than they found it.

I had to call them 3 times to schedule an estimator for a new AC. Because I didn't see any confirmation prior to the appointment date, I texted the estimator in morning of the appointment day to make sure he will come. I was speechless and cancelled the appointment immediately after he asked what was the appointment time.

They were very professional, on time and did a great job. They were courteous clean and respectful. The equipment they installed works great as well. I highly recommend All-Ways Air Control for any heating or air conditioning needs !

This is a shout out to Rod, the excellent and friendly technician who came out to look at my furnace this afternoon. Rod listened to the click-then-nothing sound it was making instead of turning on. He nodded, and said he could guess what my problem was. But maybe, he said, he could just fix it. Good to his word, he found the culprit: a poor bird had somehow gotten in through the pipe and gotten fouled in the inducer motor. For the relatively small price of a visit and a bit of labor—as opposed to the cost of a brand new inducer motor on top of everything else—our furnace is working once more.