Integrated Heat and Air

Charged $80 service fee for the privilege of them to quote me $9000 on a job someone else did for $2000. I called Integrated HVAC because I really like one of their techs, of whom I worked with before. He came out and was great again, and collected all the info needed to price out my bid. I knew this would cost $80, but I didn't know when it got to management that they would send me some exorbitant bid for the work, exploiting the already sunk $80 that we put into merely pricing out the job. That is absolutely ridiculous behavior from a business. I had another company come in and do the work for a fair price of less than 1/3 of Integrated's quote. Contractors need to be called out on this type of crap and I don't even care if I burn a bridge with Integrated. That quote was disrespectful and exploitative. Don't pay them a dime for a quote, or you risk the same thing happening that happened to me. EDIT: Integrated is claiming they don't charge for quotes, yet I was charged for a quote and there are other reviews here that complain they were charged for quotes. Stating that they don't charge for quotes is a lie. Also no idea what they're talking about regarding long term solutions because the work the competitor did was a better solution than Integrated recommended, again at 1/3 the price for the same services.

Very impressed with the professional service that is provided by Integrated Heat and Air. Their technician, Cade was extremely helpful and very knowledgeable and fixed the issues we were having. We have multiple units in a new build and he took the time to provide a better understanding of how the dampers operate between rooms. He took pride in the company he worked for and encouraged us to reach out if the issue isn’t fully resolved. Appreciate this type of service!

Very pleased with Integrated Heat and Air. Cade was here recently and diagnosed a thermostat issue and changed our t-stats to their new Ember units, and they are great. The Integrated Team is knowledgeable and helpful and very professional. Additionally, they perform our semi-annual maintenance and are diligent in their work. We fully trust their recommendations and feel they are honest and deserve a 5-star recommendation. Normally, I don't write reviews but am making an exception.

I would leave 0 stars if I could. I've used them in the past and their tech was very insightful and worked well. I called them out and it took the tech 3 hours to determine the problem with little communication the whole time. They charged me $240 to find the problem and then informed me they needed to replace the low voltage wire running to the condenser and would have to schedule that. When scheduling they informed me it would be $700-$950 to run that wire that went down the roof line and that it would take 2 techs, the tech never got on the roof to determine how hard it would be. I refused their repair and got on the roof to check it out. It took me, not a professional HVAC tech, 40 minutes the next day to feed the wire through and connect both furnace and condenser. Stop trying to overcharge jobs, or do a better job estimating your time for jobs. Will not use them ever again.

The dispatcher was very friendly, professional, and most helpful! Highlight of my day! Your company is doing something right.

Cade came out within 45 minutes after 7 PM. He really came through with replacing my capacitor. I’d add a sixth star with the peace he’s brought me if I could.

Thank you for wasting my time bc y'all decided not to contact me and just give me the cold shoulder instead of letting me know the that guy decided not to take the job so I didn't get the job either but instead of doing that you had decided to ignore me and also decided to waste my time so that's why y'all are getting a bad review from me