M & M Heating & Air Conditioning Service Co.

Terrible Customer Service Experience - This was nothing short of a nightmare.Their complete lack of responsiveness and disregard for customer satisfaction is appalling. It's clear that M&M Heating and Air cares more about taking money than actually fixing problems or addressing concerns. Save yourself the headache and avoid this company at all costs. They don't deserve your business.

Our AC died last week, and we placed a service request with our home warranty company. No one in network was available, so they authorized us to contact a local contractor. I contacted M & M and Gabriel was able to come to the house that same day. He confirmed that the compressor was dead and presented 2 options: replace the compressor (the most expensive option) or get a whole new condensor unit (cheaper fix and recommended). While we've been waiting for the home warranty company to authorize us to move forward, we decided to not keep waiting, and got things set up to get a new condensor unit, since the one we had was 16 years old. Chris arrived this morning around 9:45 to install our new unit and completed the job in roughly 4 hours. He was very thorough in making sure everything worked, and we have cold air blowing in our house again. We're extremely happy with the work and will definitely continue to use this company for any work not covered by the home warranty. On a side note, if we hadn't moved forward to get this done, we'd still be without AC, and still waiting for the home warranty company to give us authorization. for the purpose of getting reimbursed.

Darren and his crew did a fantastic job. They started the project each day and cleaned up after themselves before going home. This happened for three days and then testing to be sure the systems were working correctly. At the end asked if we had any questions, thanked us and made sure we knew to contact them if we had an issue. Very professional both in appearance, attitude and customer service.

The service repairman knowledge, diagnostic skills, and overall approach to my request for service was excellent. He was very likeable, professional, and courteous. He found a leak in the system that has probably been there since it was installed and we are waiting for the part for him to make the repair and recharge the system. His fee for the diagnostics was very reasonable.

I was charge $332 to diagnose the AC on my boat. When I contested the charges both persons I talked to wouldn't actually listen to why I thought their charges were inappropriate. They both just talked over me... $332, I mean really. It's a basic AC with super easy access and all they determined was the water pump wasn't pumping water. No written estimate for the diagnoses, no real diagnostic write up... just an email and then a bill through a text that they charged me $332. No thank you... I will find somewhere else to burn my money.

Came out to Service unit and told me it needed replaced. 13K " business "I need three quotes. call 2nd company and they said unit was shut off at main power. They can't find anything wrong. unit has been running great.

They're not reliable. I took in a roof mount kitchen exaust motor so they could manufacture a base for it Mr Darren Beasley told me no problem we can maufacture and install the unit for you he ask me to leave the unit there so that they can start working on it , after a couple weeks I hadn't heard from them I call them to see how it was going and I was told they needed the roof pitch I gave it to them another 3 weeks went by I called again and I was told that it was in the shop being worked on another 4 weeks I called again they said the shop worker was going to call me back .after 3 months of calling and they lying to me I decided to go and pick up my unit they didn't have the decency of facing me they sent the security gard to return my unit . The never even started to work on it not a good company I don't know how they stay in business.