Oakes Kia Service Center

DASHON ADAMS IS THE MAN!!!! Dashon will educate you and guide you along the way. We felt very comfortable askkng him questions and he even took the time to let us test drive 4 different options. It was a great experience and me and the wife are very happy with our new 2023 blazer with only 20k miles. Thank you Oakes

I'm glad others have had great experiences with North Oakes Kia, but I'm officially done with them. I bought my car two years ago and, while the car itself has been reliable, the buying experience was one of the worst I've ever had—and not a day goes by that I don't regret not walking away. The warning signs were all there: the stonewalling, the lowball trade-in offer, and high financing—even though we had stellar credit. We ended up funding the purchase right before our bank came through with a much better interest rate. And the horn? It hasn’t worked in over a year—yet it keeps passing their "excellent" safety checks every time it’s in for service. When I finally decided to schedule a specific repair visit for the horn, I told the service adviser I couldn’t stay all day due to an out-of-town trip. I asked if they could order the part ahead of time so I could come back the following week. He agreed and said to text him the day before I wanted to come in. Then today, I was informed they were booked out until August 13th—so I get to drive two more weeks without a working horn (a basic safety feature). As a "favor," they said they could squeeze me in on August 6th, but only if I drop the car off with no guarantee of when they’d get to it. If I didn’t already owe them for the diagnostic work, I’d be taking my car to a shop that treats customers with respect. At this point, if something happens while I’m on the road, at least I’ll have a digital trail showing I tried to get it fixed. Sheesh.

First all I want to thank the team for reaching out to me and taking care of me and getting me into the new vehicle that is much needed for me and my family and my new job. Before I test drove this vehicle to this point have never seen a Hyundai Tucson up close or interior. It's fully loaded heated seats navigation system the whole nine but it's a dependable car and I love it look forward to doing more business in the future!

Major shout out to Jared, Dustin, and the Mechanic, Mason! You all took Such good care of me. You were prompt, attentive, and took great care of my dear "Hugh Hefner"! Thank you for all you’ve helped me with! Attached is Klaus modeling in our new ride for your viewing pleasure. If you see him, be sure to wave!

We brought a used car purchased from Oaks Kia to get some basic warranty work done and it took four weeks. In that time there was very little communication or follow up. We were never given a straight answer about when our car would be worked on or what the current status was. We were very disappointed in their communication and follow through.

Buying cars online wasn’t easy but with Oakes Kia they made it possible. Special tanks to Patrick, Christian, and Keith. Shipping was fast and easy! I am pleased with my purchased Kia carnival. If I will ever need a car again I would probably buy from them again! Thank you so much!

Schedule an oil change for Saturday morning and then next day got an text saying they over book and I need to call and reschedule. I called and got a robot, the robot asked if I wanted a call back and if so leave a message. Left a message to have them call me back because I didn't want to text about my appointment. I get a text still and the I had to wait long intervals for a response back.. hey, told me they can get me in monday during the times I work and I pointed out this is why I picked saturday at 730am. The person came back and said, sorry that they're completely booked that day. I can't help me. Update. Hour later after posting my review, service director Jeff said he would like to help solve the issues and to call the number that I call earlier in the day and got the robot and was force to leave a voice mail. If someone was true trying to fix an issue there is a better way of doing it then having me call the number I had tried earlier in the day.. but I like the attempt to make it look good..