Pro-Tech Air Conditioning & Plumbing Service, Inc

I called at 4:08pm to make a service appointment time and was booked to have a tech come out the next day between 10am and 2pm. During the same conversation the rep asked if I actually wanted an earlier time and I said no 10am would be fine. So I sat and thought about it and at 4:38pm I called back and was told sorry you don’t have an appointment and the earliest appointment available is actually two days later. What kind of service is that? If I hadn’t called in I was never even gonna be notified that I didn’t even have appointment. Spoke to Sherrica a manager and was told that their system allows them to overbook and then they call the members to re-schedule. What kind of system is that. I moved from Frank Gay but was trying to save money and after this lack of service from Pro Trch I will be switching back. You know what they say you get what you pay for. By the way same thing happened with my annual maintenance service we purchased. Booked an appointment for Monday July 21 and then a couple days before pushed off until July 31. So unreliable. If you want to help send out a technician today Tuesday July 22. Update: It’s now Aug 7 and our unit is still NOT working. We have had 8 technicians come out from Pro Tech, have spent over $1500 dollars for parts that obviously aren’t the issue. They think it’s the pressure switch cuz the system keeps going into a lock out mode. Now the unit is freezing up on the inside visible frost on pipes and the floor in front of the register is getting super super cold. We were told it’s because the filter inside the unit was too small. Filter was taken out and still the unit freezes and unfreezes. And the fans are constantly running on the inside unit whether the AC is off or not.This is our last time using Pro Tech once they they this latest "fix" if it doesn’t work we are going somewhere else and I will fighting with the company to pay for it cause this is ridiculous. Can anyone recommend another provider for us. I know DelAir and Frank Gay and liked their work. Tried to get a deal but like I said before you get what you pay for. Over two weeks with no air and 8 technicians…….i need a solution. Pictures of the freezing pipes below and they were taken this morning and last night

I would rate zero stars if I could. I have to brand new units and they were constantly repaired by this company, costing us a lot of money over 5 years. Then now they quoted us $40,000+ for a new two unit system and said that was what needed to be done. We were thinking about taking out a home equity loan just to pay for it but another company came in and fixed it for less than $5,000. Good companies are hard to find. Don't use this one.

I am so happy to be a customer of Pro-Tech for our plumbing and air conditioning services. We can always count on them to get to us as fast as they can. This time it was Cody who came to our plumbing rescue. The ultimate solution was more complicated than we first thought, but Cody (and the office team) never gave up on fixing it and everyone was kind and considerate from start to finish. Thanks, Cody.

Huge shoutout to Eric Jackson, our HVAC tech, for saving the day this afternoon! Our AC stopped working during the scorching summer day, and Eric came out quickly, diagnosed the issue, resealed a loose drain line, flushed the system, and had us back up and running in no time. Professional, knowledgeable, and efficient—can’t recommend him enough. Thanks for keeping us cool, Eric!

Youbert and Bryan were excellent. They helped me set everything up in my phone. We ordered the air conditioning unit at 6:30 pm and it was installed the next day. Excellent service.

Honesty is an absolute necessity for a business or a technician, followed in short order by expertise, skills & professionalism. All these qualities were present front and center from ProTech and specifically tech Marvin Tema today at a service call at my home. There was ample opportunity to perform a scheduled costly repair/replace which turned out to be not required. I was immediately informed of the situation and was saved literally thousands of dollars. This type of conduct is what creates lifelong loyal customers. Highest marks.

we had protech come out for a estimate for AC. Shane was the sales rep. very courteous and not pushy. however, he didnt strike me as knowledgeable. first i asked what freon are current on market. he says the latest R-22 and R-410. I asked isnt R-22 extinct now since my 20 yr old AC has R-22. maybe you meant R-32. he says nope. daikin uses R-22. and R-410. then he telling me the gas furnace should improve cooling as well. i never had gas furnace supplies any cooling. couldnt get into the technicals. but later after speaking to his rep, he corrects himself on the freon and gas furnace. but as soon as he quoted me $21K for the cheapest 5 ton daikin unit. i was like BYE! i'm giving him the extra star for being nice. thats it!