Roof Doctors San Joaquin County

Initially I was happy with Roof Doctors. Their inspector was friendly and professional, and while expensive, they were not completely unreasonable. The trouble came when the actual repairman showed up and spent all of 50 minutes to rush through our job. He used mismatched drip-edge and it looked terrible. I called back and they scheduled him to come back and bring matching drip-edge. Fine,.. so far so good… but when he came back the second time, he tore and displaced the underlayment beneath the tile. They refused to send someone out a third time to fix their damage to my house. They don’t deny tearing my underlayment. It’s clear that they tore it. They just refuse to repair it because ‘my solar panels make the area hard to access’ and it’s ‘my responsibility’ to remove the solar panels before the work and reinstall the solar panels after the work. That’s like acknowledging that they crashed into my car and agreeing to pay for the parts, but demanding that I take care of the labor because my car is difficult to work on. Very frustrating conversations and very slow communications as soon as I paid them for the work. I should not have paid them. I think I’m worse off now than when I first called them, and I’m $1400 in the hole. Update: It’s disappointing to see your company respond in such a prompt and professional manner to this review in a public forum and then promptly reaffirm that your not willing to stand behind your work in a private email. It’s dishonest.

Very professional. Detail oriented, informative and went above and beyond with my roof inspection. Thank you Jason Moore!

No pressure quote and I feel like the price was reasonable given the service. Hasn’t rained yet but it looks like quality work.

Jason was nice and courteous and thoroughly explained the problem we are having.

Jason called to see if he could come a day earlier since he was in the area, said yes of course. Very friendly, very detailed, shows you the findings and explains everything with you step by step through the inspection and I'm sure we'll be seeing them very soon. Very much appreciated his time. Thanks Jason.

Jason was knowledgeable about the repair that was needed and quickly responded to our needs.

Roof Doctors was very professional. Jason arrived on time. He was very friendly. Showed me pictures of the issues with my roof and told me exactly what they would do to remedy the problem. I was impressed that I received a quote so quickly. Apparently there was an error in my email address so I am still waiting for the quote. Cannot speak to how pricing is yet but I was pleased with the service I have received so far. Thank you Jason and Roof Doctor.