West Coast Solar

The technician who finally arrived at my house five weeks after I contacted West Coast Solar, did a great job replacing the inverter. The level of service from West Coast Solar as a company has a lot of room for improvement. Five weeks without Solar is not acceptable. I made many phone calls that were not returned, and I felt like I was getting the runaround. In the end, solar edge sent the inverter to West Coast Solar, who scheduled the work, then reschedule the work, then reschedule the work again! The technician was confident and professional, but it was five weeks until he showed up

3 of the last 4 years, (this year is the 3rd) I have had an issue with something with our solar. Each of those issues, were poorly followed up with any sort of response from WCS customer service/team. I have had to resort to sending frustrated emails to the Tamayo family (owners) members in order for a rep to reply to me. Every time. WCS' customer service is that bad. This latest issue they denied accountability in their communication. The attached photo shows them sending a text to an incorrect number (in their defense, they said it's my old number - true, old. But ever since the 1st issue 4 years ago, this was supposedly updated by their rep). The message didn't go through. It clearly says, MESSAGE NOT SENT. Yet, they said "you confirmed this appointment per our phone conversation". Something that was never made. WCS' customer service is horrible. Please train or get rid of those with the CSR title because clearly they don't know what they're doing. If you're going to use automation with your services, please learn how to use them properly. Do better. Unfortunately, I'm stuck with y'all until I pay this system off. I hope I don't have to send another service request next year. Who knows? I may go 4/5.

It has taken over four months from deposit to passing city inspection. Most of the installation was initially unsatisfactory and had to be redone resulting in probably three weeks delay overall. However, the end result is super nice. The office staff and the field workers were always polite and cooperative. I suspect that things would likely have gone smoother if the work flow was more normal, however, with incentives about to expire everyone was under pressure to complete a heavy workload.

I purchased a solar system from West Coast Solar in Brentwood CA. I have a solar panel that is under warranty and West Coast Solar has refused to honor the warranty contract I have with them to fix/replace the panels and will not respond back to multiple service requests and have now said to have my attorney contact them. I would never recommend doing any business with West Coast Solar based on the poor customer service I have experienced and lack of professional service from management and owner/CEO. *** response to owner response to my review... I have tried several times to try and get the service visit accomplished. West Coast Solar has refused to respond to my numerous request via email and phone calls to try and rectify the issues. West Coast Solar has not responded to my warranty request. There is a material disagreement in the 25 year warranty where as West Coast Solar is trying to change the terms of the original contract and forcing me to sign and agree to these changes in order to receive the repair under the warranty. This I feel is unfair and should revert back to the language of the contract. This is where West Coast Solar is bullying me as their customer and refusing to hold a discussion and has refused to talk with me unless I have an attorney contact their legal counsel to honor the warranty. If the only disagreement is in a service fee, then, lets set the appointment up to fix the malfunctioning panel(s) and we can come to an agreement. Stop playing games and trying to state otherwise. Again, the childish behavior of leaving a customer in the wind and ignoring their service request is a reality of my personal experience with them as well as other negative customer reviews I have seen on the google reviews. This seems to be the only response that I have gotten back from West Coast Solar after being told to get an attorney to contact them. *** update #2 *** Finally had an opportunity to meet with Aaron Bryant, CEO of West Coast Solar. We had the opportunity to sit down and come to an understanding of getting my malfunctioning solar panel(s) addressed under warranty. I want to thank Aaron for meeting with me and us finding a common ground to work from to address outstanding issues. I look forward to having the panel issue resolved in the near future with the expected customer service that I initially had at time of sale which was excellent.

Overall, we’re satisfied with the final solar system—23 REC panels and two Powerwall 3 batteries, and we’ve seen a dramatic drop in our PG&E bill, from $670 to under $100 a month. Darren was straightforward, knowledgeable, and a pleasure to work with, and the installation team was professional and efficient. However, the installation process was frustrating and significantly delayed. We signed our agreement in November 2024, but the system wasn’t installed until late March 2025. Much of the delay stemmed from poor coordination. Based on our experience, we strongly recommend ensuring that Melissa Mena, Project Coordinator, is not involved with your project in any capacity, as her lack of communication and follow-through created considerable issues. You expect more when spending a significant amount of money with a company. Also, consider adding bird-proofing from the start. We’ve ended up with resident pigeons. Unfortunately, bird-proofing wasn’t offered at the time of sale.

The guys did a great job of replacing the optimizer. They placed their ladder in the correct area so it wouldn't damage my gutter and did they completed the job quickly.

The gate code was not shared even though I had provided it. The contractor stated he would need to shut down power and I could not allow that due to work. I should have been advised in advance that the power would need to be shut off for a time.