Sunrun Solar

Understands why SunRun leads their industry. 24 panels, 2 batteries setup - 1 day and half. It’s scary when thinking about making a 25 year commitment, and not knowing all the facts and ins and outs at first. My service rep Tahirih, great at following up came over and stood as long as it took (5 hours) to answer all my questions and to fully inform me, even reaching out to her boss that day James several times to help elaborate on details. James was very supportive of his rep and I had a good feeling about this team which helped me solidify my decision. Before the installation team came out Shane reached out to keep me posted on a review of what was being done, and alerts when the team would be out. The equipment drop off guy came early in the morning before the install team. The install team came out led by Jordan, about 4 guys. Jordan walked me through what they planned on getting done and how they were going to go about it, asked about my preference on a few things and let me know before hand it might take a second day to get this size system done. They worked steadily and Jordan came to consult with me when he ran into something that had to be a bit modify from what we spoken to before hand. They did take a half of second day, after the work was done Jordan showed me the new system and help me get set up on the Tesla app. Answered all my questions before his team headed out. They left the area clean they way they got it. James manager had reached out to see how the overall team performed and how was I satisfied. I let him know everything in this post and I was really glad I had gone with Sunrun the experience was a good one. Now just waiting on my inspector from the city and electric company before turning on to enjoy a lower bill. Good communication, common courtesy, being able to answer the technical stuff, being friendly, watching how they worked as a team. They have a winning formula and process. Thank you SunRun for a great Solar experience! -The Decker Family, Downey CA

So far is very good especially with my rep his name is Phillip Weston he following up my issues with the roof. He will do everything to help customers satisfy with the roofing company. Most all the Sanrun crews are good working and good system but not with the roofing company (Sierra roofing Inc. the sub contractor) so watch out dealing with the roofing company most of their employees are not speaking good English and you cannot go up and check on the roof. The roof took 3 weeks the solar took 3days

Worst mistake ever! Its's been nothing but a headache with Sunrun. It sounded great at first. They came to do the inspection (total mess). Panels were installed and once everything was turned on, that's where the trouble began. Lights started flickering, clicking noises which at night wouldn't let us sleep. We had Sunrun come out 3 times. Finally we were told by the last tech that the power from our electrical panel didn't produce enough energy that the solar panels needed. Attempted to contact the sales rep...nothing. Sunrun has not done anything to help us. A nightmare. Would not recommend.

Outstanding Service and Impeccable Follow-up I recently had the pleasure of experiencing Clayton Hoff’s outstanding service and impeccable follow-up, and I couldn't be more impressed. From start to finish, every interaction was seamless, professional, and genuinely caring. The service provided was not only efficient but also personalized to meet my specific needs. What truly stood out, though, was the consistent and thoughtful follow-up. Every concern and question was addressed promptly, and Clayton went above and beyond to ensure my complete satisfaction. In a world where excellent customer service is rare, Clayton sets a gold standard. Highly recommended for anyone seeking exceptional service with a personal touch. Happy Customer

We went solar to make the bills lower. To save money. We chose to go with Sunrun because of the partnership with Costco and because the representatives were professional, honest and trustworthy. We felt they had a good process, they were serious, and good communication. The best part of it was our rep, Faith. The way she explained the process was clear and easy to understand. When we had an issue, Faith worked to make a resolution and kept us informed through each step of the way. Sunrun did a good job working through the process and steps with the city and fire department. It’s a process that takes time, but they were on top of it. A major bonus was getting an electrical panel upgrade for free! We would 100% recommend Sunrun and Faith to anyone!

Man at the door to my home asked me to come outside saying he was with LADWP. After a long talk about my LADWP bill I realize he’s trying to sell me solar panels and is from sunrun. Super creepy and invasive scammer tactic. Scary and made me feel unsafe in my home.

My Mom & I were approached by a friendly but pushy salesperson at a Home Depot. We weren't interested until she mentioned that Sunrun might be able to help find lower prices for the roof replacement that was needed. We made an appointment for the following day. After researching Sunrun and noticing the number of BBB complaints were lodged against it (5k+ over the last 3yrs?!) I called to cancel my appointment. The rep began by telling me it was a bit late to cancel (it was 1:05 and my appointment was at 2p). He asked me for the reason for cancelling and I told him about the volume of BBB complaints. He started arguing about 'not believing everything on the Internet' and trying to convince me they were the only option. When I insisted on cancelling he just hung up. Horrible customer service before I even begin? Stay away from this company.